Conference Services Manager

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team.  Valencia Hotel Group is a collection of hotels that are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.  

JOB SUMMARY

Responsible for servicing and executing Group room contracts, entertaining and maintaining relationships with existing accounts to meet and/or exceed food and beverage revenue goals. This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.   

ESSENTIAL DUTIES & FUNCTIONS

Operational Responsibilities

• Planning and oversee client meetings and functions to ensure customer satisfaction.
• Provide conference services for most in-house groups, conferences and meetings.
• Work with other departments within the hotel to provide quality service.
• This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
• Achieve budgeted revenues and expenses and maximize profitability related to the sales department.
• Maintain correct procedures for credit control, financial transactions, and security of financial assets.
• Promptly respond to and resolve client requests, complaints, or questions in a courteous and timely manner.
• Any other duties as assigned by an immediate supervisor.

Knowledge and Skills:

• Excellent written, spoken, and presentation skills.  Additional language ability, a plus.
• Must have comprehensive knowledge applicable Federal, state, and local health, safety, and legal regulations.
• Be fully knowledgeable of the capabilities and limitations of the hotel and departments that may impact sales strategies.
• Must have exceptional mathematical and computer skills.
• Must be able to work a flexible schedule including nights, holidays, and weekends, as needed.
• Delphi systems knowledge preferred. 

Leadership Skills:

• Demonstrates commitment to Valencia Group Hospitality operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.

Relationship Skills:

• Always applies the principles of trust, honesty, respect, integrity and commitment.
• Establishes confidence in Catering & Conference Sales among peers throughout the hotel and throughout Valencia Group.
• Guest Services
  •  Respond to guest inquiries, requests, concerns in a timely manner
  • Investigate and resolve any service issues properly addressing both internally recovering the guest as appropriate. 
  • Make and receive calls regarding guest experience to ensure guest satisfaction. 
• Team Support and Training
  • Always be available to assist other departments as needed
  • Attend and complete company-mandated training 
  • Attend and participate in company-organized training
• Communication and Reporting
  • Site Inspection Communication, Monthly Forecasts, Weekly Solicitation and Activity Reports
  • Provide and communicate detailed BEOs and Resumes (and updates) to ensure all departments are prepared to meet guests’ expectations.
  • Attend Daily Stand up and BEO meetings and communicate answers to any questions in a timely
  • Review and respond to emails effectively without delay 
• Safety & Compliance
  • Comply with Valencia Hotel Group (and its affiliates) standards and regulations to encourage safe and efficient hotel operations.
  • Report unsafe conditions
  • Ensure to complete all required certification, harassment, and safety and security training 
  • Report any incidents and create an incident report on the same day 

BASICS 

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties assigned by the supervisor

Physical Requirements

• Sitting: Frequently- Padded office chair, chair with back for breaks and meal periods. Completing required paperwork, answering emails, various other computer driven tasks.
• Standing/Walking: Frequently to include walking approximately one block to/from hotel location.  Typing, Viewing monitors, Writing, Reading
• Lifting/Carrying: typically, less than 15lbs; occasionally lifting and carrying 
• Other Physical Requirements: handling/ grasping paperwork; phone and computer device usage frequently

Working Environment

• Interior: Indoor office setting and interior of all areas of the hotel; All guest and back of the house areas to include walking on carpet/ tile, hard wood flooring, concrete, stairs, elevator usage and back of house areas to include walking though the kitchen area on occasion. 
• Exterior: Exposure to weather conditions and elements also to include walking on tile and concrete, stair usage, elevator usage.  

CANDIDATE PROFILE

Education and Experience

• 2 Years of Catering or Conference Services Experience
• Bachelor’s degree is a plus.  High school education and relevant training and experience required. 
• Previous sales or Conference Services experience, Food and Beverage knowledge, detail oriented and highly organized.
• The purpose of the Catering & Conference Services Manager is to assist in assuring the overall success of the hotel by meeting or exceeding the company’s expectations for top line revenue.

ESSENTIAL SKILLS AND QUALIFICATIONS 

• Two to three years of progressive experience in full-service hotel environment
• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Communicates clearly and effectively with others
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities
• Contributes to team results
• TABC and Food Handlers Certifications
• Must have a comprehensive knowledge of all hotel departments and functions.

BENEFITS: 

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.