Sub Guest Service Agent
The Luxury Collection Hotel Manhattan Midtown
151 West 54th Street
New York,
NY
10019
Job Description
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will be responsible for managing guest inquiries, reservations, and any issues that may arise.
Key Responsibilities:
- Guest Service:
- Greet and welcome guests in a warm and friendly manner.
- Assist guests with check-in and check-out procedures, including room assignments and payment processing.
- Handle guest inquiries and requests promptly and efficiently.
- Provide information about hotel amenities, local attractions, and transportation options.
- Resolve guest complaints and issues in a timely and professional manner.
- Reservations:
- Process reservations and cancellations.
- Manage room assignments and room blocks.
- Update and maintain accurate guest records.
- Administrative Tasks:
- Answer phone calls and respond to emails.
- Maintain a clean and organized front desk area.
- Adhere to hotel policies and procedures.
- Assist with other tasks as assigned.
Qualifications:
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to multitask and prioritize tasks.
- Attention to detail and accuracy.
- Basic computer skills, including proficiency in property management systems.
- Previous experience in the hospitality industry preferred.
Acerca de The Luxury Collection Hotel Manhattan Midtown
The Luxury Collection Hotel Manhattan Midtown is your home away from home on 54th Street. Explore the best if New York City just steps from the front doors of our luxury hotel, including Central Park, Carnegie Hall, The Museum of Modern Art (MoMA), and Radio City Music Hall. Our 562 suites offer a refined, residential experience - Complete with striking city views and up to 2.700 square feet of private accommodations. Epicurean delights await at Dabble our lobby-level restaurant enjoyed by hotel guests and New Yorkers alike.
Join a team where excellence is the baseline, and career progression is the goal. Working at the Luxury Collection - Midtown places you at the intersection of global prestige and local expertise. We offer more than a role; we offer a path toward leadership within one of New York's most distinguished hotels.
Values
Integrity, Collaboration, Passion
We understand that our people are the hallmark of our success. Our people are the most important assets we have. We are committed to developing talent and building high performance leadership. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive. Together is how we succeed.
Benefits
At The Luxury Collection - Midtown, we value our Team Members and are committed to providing comprehensive and competitive benefits package.
Acerca de Northwood Hospitality
Founded in 2006, Northwood Hospitality (NWH) has established itself as a leading boutique operator with a true understanding of value creation. Our high-touch management philosophy focuses on providing a collaborative and hands-on approach with each hotel team. We rely on real-time operating data to drive both strategies and revenues.
People are our Passion
Our team members, guests, partners and our communities are our passion. We take a people-first approach to learning & developing, ensuring our team members have the skills and tools to succeed.
Our Purpose
Our purpose is to create and nurture an environment that ignites our team members passions; we provide the tools & mentoring to empower them and foster a sense of belonging.
Our Mission
Our mission is to maximize asset value creation and performance.
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