Technology Operations Lead

Pay

Minimum – Anticipated Maximum Base Salary: $82,600 – $111,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Serve as the administrator of all point-of-sale systems, their functions, and any ancillary systems, including training, reporting, documenting, and enabling user access.
• Implement or guide the implementation of technology solutions for the operation ensuring consistency with overall technology standards, strategy, and operational requirements.
• Manage and coordinate managed service and solution providers for the successful delivery of technology services in support of our operating business needs.
• Support, within the region, new unit openings, and seasonal operational closures.
• Provide operational status and statistics regarding technology hardware and solutions to the regional director in support of the monthly operations review.
• Provide first-class technical support for all technology services and solutions, maybe focused at a location, but expect to assist across subsidiary lines within the region.
• Assist in project initiatives executed within the region.
• Assist in training current and new associates on proper procedures, regulations, and expectations.

More about you

• Bachelor’s degree preferred.
• Minimum 5 years of related experience in the implementation, management, and maintenance of information technology infrastructure and IT systems including cloud architectures, server technologies, communication technologies, LANs, WANs, telephone, voice, video, and data communication systems.
• Proven ability to work with diverse stakeholders, manage competing agendas and priorities, and translate complex information across internal and external audiences.
• Experience and knowledge of information security.
• Skilled in critical thinking, troubleshooting, written and oral communication, and customer-centric approaches.
• Working knowledge of enterprise systems such as point of sale (POS), Shift Microsoft Productivity Suite, and ServiceNow.
• Knowledge required of virtualization technologies, enterprise storage technologies, load balancers, Windows Server OS, Enterprise backup solutions, Lifecycle Management, and performance monitoring tools and remediation.
• Must be able to work on days, nights, weekends, and holidays based on event schedules.
• Occasional travel may be required during the off-season to support projects within the region.

Shift details

Days
Evenings
Weekends
Holidays
Events