Assistant Director of Housekeeping

About Company:

Hotel Phoenix rises at “Mile 0,” the historic terminus of the Western & Atlantic Railway and the very location of Atlanta’s founding. With its commanding presence at the gateway and centerpoint of Centennial Yards — one of the most ambitious new developments in Atlanta’s history — it signals a new era for a downtown that has long been neglected.

Hotel Phoenix is a bold, unapologetic statement of forward-looking confidence. It is the hotel Centennial Yards and downtown Atlanta deserves — a future-reaching hospitality experience inspired by the unique character, culture, and heritage of its location.

A standard-setting luxury hospitality experience, Hotel Phoenix is glamorous, world-class, and unmistakably of this place. It isn’t “Atlanta-themed;” it’s Atlanta revealed. True Southern hospitality without the clichés: anticipatory, proper, and delivered with warmth, charm, and sincerity.

About the Role:

The Assistant Director of Housekeeping plays a pivotal role in ensuring the cleanliness, safety, and overall maintenance of the healthcare facility environment. This position supports the Director of Housekeeping in managing daily operations, supervising staff, and implementing policies that uphold the highest standards of hygiene and infection control. The role requires close collaboration with clinical and administrative teams to maintain a safe and welcoming environment for patients, visitors, and staff. The Assistant Director is responsible for training, scheduling, and evaluating housekeeping personnel to optimize performance and compliance with regulatory requirements. Ultimately, this position contributes significantly to the facility’s reputation for excellence in patient care through effective environmental services management.

Minimum Qualifications:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Hospitality Management, Healthcare Administration, or related field preferred.
• Minimum of 3 years of supervisory experience in housekeeping or environmental services, preferably in a healthcare setting.
• Knowledge of infection control standards and OSHA regulations.
• Strong organizational and leadership skills.
• Ability to communicate effectively with diverse teams and stakeholders.

Preferred Qualifications:

• Certification in Environmental Services or Healthcare Housekeeping Management.
• Experience with electronic scheduling and inventory management systems.
• Familiarity with Joint Commission standards and healthcare regulatory compliance.
• Demonstrated success in budget management and cost control.
• Advanced training in staff development and performance management.

Responsibilities:

• Assist in overseeing the daily operations of the housekeeping department to ensure all areas meet cleanliness and safety standards.
• Supervise, train, and evaluate housekeeping staff to maintain high performance and adherence to policies.
• Coordinate with clinical and administrative departments to address specific cleaning needs and infection control protocols.
• Manage inventory and ordering of cleaning supplies and equipment to ensure operational efficiency.
• Develop and implement staff schedules, ensuring adequate coverage for all shifts and special projects.
• Monitor compliance with health, safety, and regulatory standards, and prepare reports as required.
• Participate in budget planning and cost control initiatives related to housekeeping services.
• Respond promptly to service requests and resolve any issues related to housekeeping operations.

Skills:

The Assistant Director of Housekeeping utilizes leadership and organizational skills daily to manage and motivate a diverse team, ensuring that all cleaning operations meet stringent healthcare standards. Communication skills are essential for coordinating with clinical staff and addressing concerns promptly and professionally. Knowledge of infection control and safety regulations guides decision-making and policy implementation to maintain a safe environment. Technical skills are applied in managing inventory systems and scheduling software to optimize resource allocation and staff coverage. Additionally, problem-solving abilities are critical for responding to unexpected challenges and continuously improving housekeeping processes.