Spa Front Desk Reservationist

Join an award-winning company! The Ponte Vedra Inn & Club is one of the most premier places to work in Northeast Florida. Apply today and take advantage of this unique opportunity to work at the historic Ponte Vedra Inn & Club. People are our greatest asset, and we are currently seeking people like you who have a desire to join our team.

Offering over 100 beauty and spa services, the Spa at Ponte Vedra Inn & Club provides the perfect oasis for club members and resort guests! Be a part of a team that constantly provides the best service to everyone who walks through the door

Job Duties and Responsibilities

• Maintain effective guest relations.
• Stay updated on the latest developments pertinent to the department, including new products, services, special promotions, etc.
• Read bulletin board for new information or announcements; verify your schedule for your next shift.
• Greet all visitors to the Lobby immediately and with a smile.
• Welcome all arriving guests to The Spa and check in each guest using the provided dialogues.
• Be familiar with all aspects of services offered, including descriptions, price, products used and contraindications, in order to upgrade services at check in and rebook guests at check out.
• Have a complete understanding of the hostess operations to assist with tours and couples packages when necessary.
• Knowledge of products sold in Spa Boutique to assist guests when necessary.
• Clean, maintain and stock workstations as needed or directed.
• Knowledgeable of all safety and sanitation standards appropriate to the performance of the job.

Job Requirements

• Previous customer service skills or hotel/resort/Spa experience preferred.
• Provide high quality guest/member service.
• Computer skills, general cashiering/ reception duties. Must have ability to multi-task.
• Ability to read, write and speak English.
• Strong organizational skills.
• Ability to work independently.
• Ability to be on your feet for long periods of time.
• Excellent people skills.
• Meets grooming standards.
• We provide a substance free environment. Substance testing is mandatory.
• Meets/exceeds customer expectations.
• Computer experience required.
• Meets or exceeds the team expectations.

Schedule

• Monday - Sunday, 8am - 7pm
• Flexible schedule to include weekends/holidays.

• Vacation Pay, Holiday Pay, Sick Pay
• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Dry Cleaning/Laundry
• Free Parking
• Employee Café
• 401(k)

The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.