Food & Beverage Technician
Osage Casino Bartlesville
222 Allen Road
Bartlesville,
OK
74003
Overview
Under general supervision of the Food & Beverage Manager, partnering with the Facilities Department, responsible for the setup, break down, and clean up before, during, and after all events, as well as the general maintenance of F&B designated areas. This position is responsible for maintaining service in the restaurant, bar, and banquet areas. This includes hosting, fulfilling guest beverage orders, delivering/refilling beverages, serving food, bussing and setting up tables while maintaining professional communication with both internal and external guests at all times.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
MINIMUM QUALIFICATIONS:
- Must be 21 years of age.
- High School Diploma or GED.
- Six months Gaming, Hospitality, or Customer Service experience preferred.
- Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
- Required to maintain a valid Driver’s License.
- Required to provide documents to show the applicant is eligible to work in the United States.
- Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
- Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.
Responsibilities
JOB DUTIES:
- Maintains and cleans all assigned areas used by the Food & Beverage Department
- Performs all related duties that include but are not limited to moving of tables, chairs, stages, and serving guest requests as needed.
- Sets up tables, chairs, stages, in accordance with layouts.
- Uses equipment and supplies as required to ensure cleanliness and maintenance of the casino and events.
- Set-ups and breaks down all events being conducted in the banquet facility
- Responds to guest questions and requests during events
- Provides routine assistance at food and beverage outlets as appropriate to position, to include customer service and cash control, transport of food items and supplies, and cleaning and maintenance of equipment for events.
- Performs various similar duties as required by circumstances at specific events, such as clearing trash from facilities.
- Maintains confidentiality of all privileged information.
- Contributes to a team effort and accomplishes related results as required.
- Performs other duties as required.
GUEST SERVICE:
- Provides excellent internal and external guest services, treating all guests with courtesy and consideration at all times.
- Cooperates and communicates with all employees, always exhibiting mutual respect and consistently projecting a positive, helpful image and attitude.
- Monitors production and service levels by interacting with guest and staff.
COMMUNICATION:
- Ensures company information provided by management is effectively communicated to assigned staff and ensures staff concerns, request for information, and ideas for improvement are effectively relayed to management.
- Effectively communicates concerns and information to management and listens to communication from management.
- Effectively relates ideas for improvements to management in accordance with chain of command.
- Facilitates the flow of information throughout the area of responsibility by presiding over scheduled meetings with staff and team members as required.
- Stays informed of company information and communications by reviewing all e-mails, digital boards and SharePoint.
- Performs all other related and compatible duties as assigned.
REGULATORY COMPLIANCE:
- Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
- Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.
Qualifications
PHYSICAL DEMANDS:
- Required to stand and walk for up to 8 hours per day.
- Ability to sit, stoop, kneel or crouch while performing duties.
- Ability to use hands to finger, handle, or feel.
- Ability to use arms to reach and lift above shoulders.
- Ability to lift, push, or pull upwards of 75 pounds.
- Must have normal auditory and good verbal communication
WORK ENVIRONMENT:
- Work is typically performed within Casino, restaurant, bar, and event settings.
- Exposure to second-hand smoke and a high noise level.
- Work may be performed in in hazardous work conditions, such as extreme temperatures and outdoor conditions.
- Situations where caution must be exercised sometimes occur when dealing with difficult guest interaction(s).
- Evening and weekend shifts may be required. Extended hours and irregular shifts may be required.
Acerca de Osage Casino Bartlesville
Osage Casino & Hotel in Bartlesville is nestled in the Osage Hills of Oklahoma, situated on a 125-acre site. Our casino features over 521 electronic games, 102 luxury hotel rooms, 6,210 sq. feet of banquet space that can be divided into smaller areas, full audio-visual services, full service catering, and an outdoor resort style pool with a poolside bar.
From the ground up, everything in our hotel was designed with our guests' comfort in mind - inclusive of the furnishings, the luxury finishes in every room, and the artwork, crafted by Osage tribal artists.
Osage Casinos is comprised of a family of seven (7) casinos located in: Bartlesville, Hominy, Pawhuska, Sand Springs, Tulsa, Skiatook, and Ponca City.
Join our family where our employees enjoy:
-
Great pay
- Sign-on Bonus available for specified positions
- Quarterly Bonuses
-
Benefits
- Medical, Dental, and Vision insurance available
- 401k with 5% Employer Match
- Lucrative Vacation Days, Starting Up To 20 Days Per Year
- Tuition Assistance, and
Many opportunities for career advancement!
Acerca de Osage Casinos
Osage Casinos is the premier gaming and hospitality enterprise of the Osage Tribe and is an Oklahoma Federally recognized tribal entity. The Osage Tribal Council created the Osage Tribe Gaming Enterprise Board.
The Osage Tribe Gaming Enterprise Board provides oversight for its business entity Osage Casinos. Osage Nation uses revenues from the Osage Casinos to: fund tribal government and programs, provide for the general welfare of the tribe and its members, promote tribal economic development, support charitable organizations and help fund operations of local government agencies of the Osage Nation
Osage Casino offers a world-class casino experience. Combined with our unmatched hospitality, Osage Casino is where our customers find an unforgettable gaming experience.
Our portfolio of Oklahoma casinos includes Tulsa, Sand Springs, Bartlesville, Ponca City, Skiatook, Hominy & Pawhuska.
Osage Casino provides a first-class experience to guests at all 7 locations and has built a unique company culture that supports its Team Members in extraordinary ways. Everything we do is led by a simple value system:
Do the right thing, the right way, for the right reasons, but have fun!
As part of the Osage Casino Team, you will discover our Purpose and Values and how it is integrated into the Guest experience. We strive to inspire positive energy among our team by bringing a level of human caring into the workplace, a sense of belonging and importance amongst our team and opportunities for advancement within our organization.
Our Employee Perks and Benefits
- Bi-Weekly Direct Deposit
- Medical Insurance / Blue Cross Blue Shield, $41.00 per pay period for employee
- Vision Insurance / Vision Service Plan ~ $6 for employee only
- Delta Dental Insurance – Provided by Osage Casino at no additional cost
- Free Health Clinic for insured employees and family
- 401k with 5% Employer Match
- PTO policy for vacation, sick, and paid leave, amount of bank increases with tenure
- Life Insurance - Provided by Osage Casino at no additional cost
- Short-Term Disability - Provided by Osage Casino at no additional cost
- Long-Term Disability – Provided by Osage Casino at no additional cost
- Paid Maternity Leave (4 weeks)
- Paid Paternity Leave (2 weeks)
- Wellness Program
- Employee Assistance Program (EAP)
- FMLA
- Flexible Spending Accounts
- Dependent Care Account
- Critical Illness Insurance
- Accident/Hospital Indemnity Insurance
- Tuition Assistance Program
- On-site ATM’s
- Discounts on hotel, and event tickets
- Discounted Meals
- Employee Recognition Program
The seven (7) Osage Casinos include:
Osage Casino Hotel Tulsa is located 4 miles from Downtown Tulsa and features over 1,600 slot machines along with 15 table games, roulette, craps, and a high-limit room. Guests enjoy lunch or dinner at Thunder Bar & Grill for tasty entrees and ice-cold beverages. Roni Peppo’s pizza kitchen serves delicious pizza for breakfast, lunch, and dinner. Our entertainment venue, Skyline Event Center offers the hottest concerts in town with 2,000 seats and 5 VIP suites.
Our luxury hotel has 286 rooms including 21 suites and 7 hospitality suites offering guests a comfortable stay and many modern amenities including a resort-style outdoor pool and spa with private cabanas. We also have free valet parking, a fitness center, and gift shop.
Osage Casino Hotel Ponca City features over 400 electronic games, 48 hotel rooms, along with an outdoor swimming pool, fitness center, and a 24-hour convenience store with snacks, drinks, and gas. Guests can dine at the Salted Fork and enjoy cocktails and delicious food at the Copper Tap bar.
OsageCasino Hotel - Skiatook features 415 electronic games, 33 hotel rooms, along with an outdoor swimming pool, fitness center, and a 24-hour convenience store with snacks, drinks, and gas. Guests can dine at the Fiery Grille and enjoy cocktails and delicious food at the Tin Pint bar.
Osage Casino Sand Springs features 460 electronic games, Players can enjoy fresh pizza at Roni Peppo’s pizza kitchen and cocktails at the Triple Bar.
Osage Casino Bartlesville is nestled in the Osage Hills of Oklahoma, situated on a 125-acre site. Our casino features over 521 electronic games, 102 luxury hotel rooms, 6,210 sq. feet of banquet space that can be divided into smaller areas, full audio-visual services, full service catering, and an outdoor resort style pool with a poolside bar.
Osage Casino Hominy Osage Casino Hominy has over 215 electronic games and a delicious deli full of tasty options, as well as an array of player promotions and special events. Our employees enjoy competitive wages, exceptional benefits, opportunities for advancement and just love working at Osage Casino!
Osage Casino Pawhuska Osage Casino Pawhuska has over 175 electronic games and a delicious deli full of tasty options. We provided a variety of promotions and special events. Our employees enjoy competitive wages, exceptional benefits and perks, opportunities for advancement and just love working at Osage Casino!
