Director of Housekeeping

Title:    Director of Housekeeping

Department:    Rooms / Housekeeping

FLSA Status:    Exempt

Scope of Position: 

The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an efficient manner providing all guests with quality service and a clean and safe environment throughout their stay, while effective managing department staff, departmental expenses and maximizing service levels.

Position Qualifications and Requirements: 

Education & Experience:

• High school diploma or equivalent experience
• Minimum of 5 years’ experience in Hospitality 
• 4 years of supervisory experience 
• Bilingual a plus!
• Will have intermediate to advance knowledge of financial terms, budgeting and other accounting activities to effectively lead and manage the overall operation of the department budget and be able to control operating expenses.

Physical Demands:

• Flexible Schedule – ability to work long hours, weekends, holidays.
• Ability to stand for long periods of time, sometimes for the entire shift. 
• Ability to move quickly about the property to the various departments. 
• Must work well in highly stressful situations to effectively lead, provide guidance to guests and staff or resolve concerns or other critical issues.

Capabilities

Proficient in various computer systems to include Microsoft products, Outlook and guest reservations systems.

• Must be able to lead by example and follow SW Hotel standards and policies. 
• Must be able to convey information and ideas clearly, both oral and written.
• Must have the ability to lead, provide direction and guidance to staff, other department peers and or as needed to provide information about department performance, needs, etc. 
• Will be responsible for the overall hiring, scheduling, leadership, organizing of activities, employment   recognition, etc. of the Housekeeping Department. 
• Must be able to effectively address concerns with department staff, including anticipating, preventing, identifying and solving problems as necessary. 
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests and ensure a successful resolution. 
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet constraints of a particular need. Must be able to prioritize departmental functions and assign work to department staff to meet due dates and deadlines.
• Must be able to collaborate with other department leaders and supervisors and members of the Executive Committee. 
• Must be able to multi-task and plan work for the day, week and month for self and others.
• Ability to lead, train, supervise work of department staff, assist with scheduling, employee guidance and direction. Will ensure staff is properly trained and aware of hotel brand standards.
• Regular attendance is required in compliance with SW Hotel standards, as required by scheduling, which will vary according to the hotel business needs. Flexible schedule to meet hotel business demands that may include nights, weekends and holidays.
• Lead by example and adhere to SW Hotel policies and standards and ensure department staff adheres as well.
• Will provide direction, instructions and will make decisions to ensure a smooth operation of department functions. 
• Must, at all times, be attentive, friendly, helpful and courteous to all guests, manners, and other associates. 
• Will inspect the work and performance of other housekeeping attendants.  Will provide overall guidance and feedback to ensure work activities are properly completed and will communicate to Rooms Division Director any additional concerns that need to be addressed. 
• Will ensure housekeeping staff is aware and follows proper safety standards and is familiar with Emergency Procedures to direct and provide guidance accordingly. 
• Will support other operational needs to ensure adequate supplies and materials are in stock and the department is operating according to budget. 
• Attend mandatory safety and other training meetings as required. 
• Performed any and all other duties as assigned.

Reports to: General Manager

Subordinates:  Room Attendants, Housepersons, Inspectors, Lobby Attendants, Coordinator, Assist. Housekeeping Manager