General Manager

Position Overview:

The General Manager is responsible for the overall operational success of the hotel and the team members who work there. The GM should run the hotel in accordance with Graves Hospitality Standard Operating Procedures and Policies set out in the handbook, and is responsible for leading the day-to-day activities as well as educating and training the team.

Job Qualifications:

5+ years of related experience is required, including management experience.

Bachelor’s degree/higher education qualification/equivalent in Hotel Management or related field preferred. A combination of practical experience and education will be considered as an alternative.

Previous hospitality & F&B experience is required.

• Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Ability to effectively deal with internal and external customers.
• Ability to travel as required.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
• Ability to listen effectively, to speak and write English clearly.
• Ability to utilize computer - prefer experience with Delphi, Word, PMS, Excel, M3, ADP, Micros
• Thorough organization and time management skills to complete tasks efficiently and timely.
• Excellent knowledge of English grammar and spelling.

Job Responsibilities:

• Develops short term and long term financial and operational plans for the hotel which support the overall objectives of the company.
• Participate in financial activities, such as the setting of room rates and forecasting revenue.
• Prepare and monitor annual budget and financial performance of hotel. 
• Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement and/or to identify areas of cost reduction or program improvement.
• Collect payments and record data pertaining to funds and expenditures.
• Recruit/Hire/Train team.  Oversee payroll process.
• Keep accurate team member records.
• Develop and implement an effective hotel marketing and sales plan.
• Monitor and ensure effective Guest Satisfaction scores.
• Monitor and ensure effective QA results.
• Confer and cooperate with other managers to ensure coordination of hotel activities.
• Other duties as assigned 

Physical Environment:

Incumbent may sit for long periods of time at desk.

Incumbent may use calculators, keyboards, telephone and other office equipment in the course of normal workday.

Stooping, bending, twisting and reaching may be required in completion of job duties.

Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

NOTE: This job description is not intended to be all-inclusive. Associates may be asked to perform any reasonable management request, within their capabilities, to meet the ongoing needs of the hotel.