Meeting and Special Events Manager

Position Overview

The Meetings & Special Events Manager is responsible for delivering exceptional meetings, events, and group experiences that reflect the refined, personalized service synonymous with The Wall Street Hotel. Serving as the primary liaison for clients and guests following the sales process, this role oversees every detail from planning through execution, ensuring each experience is seamless, thoughtful, and tailored to the individual guest.

Working closely with Sales & Marketing, Food & Beverage, Culinary, and Hotel Operations, the Meetings & Special Events Manager will champion luxury service standards, foster strong client relationships, and create memorable experiences that embody the hotel’s warm, sophisticated approach to hospitality.

Key Responsibilities

• Serve as the primary contact for all assigned meetings, events, and group experiences following contract turnover through final billing and post-event follow-up.
• Curate seamless and highly personalized event experiences that reflect the hotel’s luxury positioning and service philosophy.
• Build meaningful relationships with meeting planners, corporate clients, VIP guests, social hosts, and vendors through proactive communication and attentive service.
• Lead planning conversations, property tours, and pre-conference meetings with professionalism, confidence, and genuine hospitality.
• Anticipate client preferences and guest expectations, responding thoughtfully and creatively to ensure exceptional experiences at every touchpoint.
• Maintain a strong presence during events to oversee execution, support operational teams, and ensure service standards are consistently upheld.
• Handle guest concerns and last-minute changes with composure, discretion, and a solutions-oriented approach.
• Oversee all event logistics, including banquet setup, audiovisual coordination, catering timelines, décor, entertainment, transportation, amenities, and personalized guest requests.
• Prepare accurate and comprehensive Banquet Event Orders (BEOs), event resumes, diagrams, and operational communications for all departments.
• Partner closely with Culinary, Banquets, Front Office, Housekeeping, and Engineering teams to ensure seamless coordination and execution.
• Ensure all event spaces are presented to the highest standards of luxury, with meticulous attention to detail.
• Monitor event billing, concessions, guarantees, and contractual obligations with accuracy and accountability.
• Support operational consistency while continuously identifying opportunities to enhance the guest and client experience.
• Collaborate closely with the Sales & Marketing team to support client retention and drive revenue growth.
• Identify opportunities to enhance the client experience by thoughtfully upselling catering, amenities, experiences, and premium services.
• Assist with proposals, inquiries, and site inspections as needed to support the department's overall success.
• Maintain accurate forecasting, reporting, and event documentation within Delphi, Opera, and related hotel systems.
• Serve as an ambassador of The Wall Street Hotel, demonstrating professionalism, warmth, discretion, and attention to detail in every interaction.
• Foster a collaborative and positive working environment across all hotel departments.
• Uphold Forbes-level service standards and contribute to a culture centered around excellence, personalization, and genuine hospitality.

Qualifications

• Minimum 1–5 years of experience in luxury hotel catering, conference services, event management, or group operations.
• Previous experience within a luxury lifestyle, Forbes-rated, or independent boutique hotel environment strongly preferred.
• Strong understanding of banquet operations, food & beverage service, and event logistics.
• Exceptional organizational, communication, and relationship-building skills.
• Ability to manage multiple priorities while maintaining composure, professionalism, and meticulous attention to detail in a fast-paced environment.
• Proficiency in Delphi, Opera, or similar hotel sales and catering systems preferred.
• Polished presentation and professional presence reflective of a luxury hospitality environment.
• Flexible schedule with availability to work evenings, weekends, and holidays as business demands require.

Desired Attributes

• Warm, gracious, and service-driven
• Collaborative and team-oriented
• Emotionally intuitive and guest-focused
• Detail-oriented with exceptional follow-through
• Calm under pressure with strong problem-solving abilities
• Passionate about creating meaningful and memorable experiences

About The Wall Street Hotel

Nestled in the heart of Downtown Manhattan, The Wall Street Hotel offers a distinctive luxury experience that blends residential warmth with sophisticated design and personalized hospitality. We're rooted in discovery and connection, offering thoughtful service, elevated culinary experiences, and a welcoming sense of place for travelers and locals alike.