Assistant Front Office Manager
Hyatt Regency Lost Pines Resort and Spa
575 Hyatt Lost Pines Road
Lost Pines,
TX
78612
Description
The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the hotel's front desk. This role helps ensure exceptional guest experiences, efficient operations, and compliance with hotel standards and policies.
Key Responsibilities
- Assist in managing daily front office operations.
- Supervise, train, coach, and motivate front office team members.
- Ensure smooth guest check-in and check-out processes.
- Handle guest concerns, complaints, and special requests professionally and promptly.
- Monitor room availability, occupancy, and room assignment procedures.
- Support revenue optimization efforts through upselling and room inventory management.
- Ensure compliance with hotel policies, procedures, and brand standards.
- Prepare schedules and assist with payroll administration.
- Conduct shift briefings and communicate operational updates to staff.
- Maintain high standards of guest satisfaction and service quality.
- Coordinate with housekeeping, maintenance, reservations, and other departments to ensure seamless guest experiences.
- Assist with reporting, audits, and front office financial controls.
- Serve as Manager on Duty when assigned.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.;
Requirements
Qualifications
- Minimum 1 year of hotel front office experience, including supervisory responsibilities.
- Strong knowledge of hotel property management systems (PMS), such as Opera or similar platforms.
- Excellent customer service, communication, and problem-solving skills.
- Ability to lead and develop a diverse team.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office applications.
- Flexibility to work evenings, weekends, and holidays as needed.
Skills & Competencies
- Leadership and team management
- Guest relations and conflict resolution
- Operational planning and organization
- Revenue awareness and upselling techniques
- Attention to detail
- Professional appearance and demeanor
- Time management and decision-making
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to work in a fast-paced hospitality environment.
Acerca de Hyatt Regency Lost Pines Resort and Spa
A luxurious Texas wilderness escape near Austin, TX
Nestled on 405 lush acres just 20 minutes from Austin, Hyatt Regency Lost Pines Resort & Spa is a place where you can immerse yourself in nature and discover something special every day. At Hyatt, we believe our guests choose us because of our caring and attentive associates who are dedicated to providing authentic hospitality and meaningful experiences.
We strive to exceed high expectations and offer outstanding rewards, opening doors to exciting challenges in the hospitality industry. Our work environment demands exceptional performance and provides great rewards in return. If you’re seeking career opportunities, job enrichment, or a supportive workplace, Hyatt Regency Lost Pines Resort & Spa is ready for you. Join us and embark on a journey where your talents lead to exciting and rewarding experiences.
Our Philosophy
The success of Hyatt is driven by over 80,000 associates around the world who provide authentic hospitality and strive to make a difference in the lives of the guests they encounter every day.
The Hyatt culture is built around a 50-year tradition of innovation and excellence, a deep understanding of the hospitality industry and a passionate commitment to delivering the most rewarding experience possible to our guests and our associates.
- Mission: We provide authentic hospitality. We make a difference in the lives of those we 'touch' everyday—that is our definition of hospitality. We do this in an environment that respects all people and all ideas. We do it in an efficient way that leads to superior results.
- Goals: We aspire to be the preferred brand in each of the segments we serve. Most preferred among our employees, guests and owners.
- Values: Empathy, Wellbeing, Respect, Integrity, Experimentation and Inclusion
Acerca de Hyatt Hotels Corporation
We turn jobs into careers. Join us.
Since we opened our doors 65+ years ago, care has remained at the heart of everything we do at Hyatt. Deeply embedded across all areas of our business, World of Care is our global approach to advancing care for the planet, people and responsible business and our World of Care goals and priorities are defined by what is important to our colleagues, guests, customers, owners, investors and communities. The integration of World of Care into our Board oversight solidifies this commitment and the initiatives critical to advancing our World of Care priorities. Explore more of our World of Care stories on the Hyatt newsroom.
- Caring for the Planet: Advancing environmental action so destinations around the world are vibrant for our colleagues, guests, customers, owners, investors and communities.
- Caring for People: Creating a culture of opportunity by caring for the wellbeing of our colleagues, guests, customers, owners and communities.
- Caring for Responsible Business: Embracing our responsibility to create fair, ethical and transparent business practices both within and beyond Hyatt and Hyatt properties.
