Guest Service Agent

Job Description:

We’re not just a hotel—we’re a home away from home for travelers, a vibe, and sometimes a lifesaver after a long day. If you like talking to people, can think on your feet, and love variety, you will fit right in. No two days are the same at Hampton by Hilton. Each day offers fresh experiences, engaging conversations, and new opportunities to learn, grow, and expand your skill set.

The Right Fit

You’re reliable, detail-oriented, and take pride in doing things right. You can handle responsibility, stay calm under pressure, and operate with integrity.

What You’ll Be Doing:

• Welcome guests like they matter—because they do
• Check in/check out guests efficiently, accurately, and warmly
• Manage reservations, cancellations, and room assignments
• Answer calls and respond to guest questions and requests
• Handle guest concerns with confidence and a problem-solving mindset
• Process payments and maintain accurate records
• Work closely with housekeeping and maintenance to ensure rooms are ready
• Keep the front desk clean, organized, and inviting
• Sell items from our treat shop (snacks, drinks, etc.) and assist guests with purchases
• Stock, organize, and keep the treat shop looking fresh and fully supplied

What You’ll Be Doing:

• Welcome guests like they matter—because they do
• Check in/check out guests efficiently, accurately, and warmly
• Manage reservations, cancellations, and room assignments
• Answer calls and respond to guest questions and requests
• Handle guest concerns with confidence and a problem-solving mindset
• Process payments and maintain accurate records
• Work closely with housekeeping and maintenance to ensure rooms are ready
• Keep the front desk clean, organized, and inviting
• Sell items from our treat shop (snacks, drinks, etc.) and assist guests with purchases
• Stock, organize, and keep the treat shop looking fresh and fully supplied

What We’re Looking For:

• High school diploma or equivalent
• Background in Hotel, food & beverage, retail, or Administrative preferred but not required
• Organized and Detail Oriented
• People person energy with a great smile!
• Reliable and on-time
• Basic computer skills (if you can learn apps, you can learn our system)
• Available for weekends & holidays (a hotel has beds, but never sleeps😄)