Front Desk Clerk
The Baronette Renaissance Detroit-Novi Hotel
27790 Novi Road
Novi,
MI
48377
Description
Front Desk - Renaissance Baronette Hotel, Novi, MI
We are looking for people that have passion. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you are detail oriented, enjoy engaging with others and have a winning personality – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Full and part time available.
Medical/eye/dental benefit plan for full time associates plus so much more!
Role Responsibilities:
As a Front Desk Receptionist, you have the responsible to give our guests the best hospitality experience they can have by:
Assisting guests efficiently, courteously and professionally at all times
Maintain a high level of service and hospitality
Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner
Post guest charges, collect payments and follow all cash handling procedures as required by Concord
Handle guest mail and messages with respect to privacy and professionalism
Be knowledgeable of the hotel brand and various programs (travel programs, special offers)
Be a great communicator to various departments and management on guest comments and concerns
Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance
Have full knowledge of hotel safety and emergency procedures
Why Concord?
Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
Must be able to work holidays and weekends when needed.
EOE
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Acerca de The Baronette Renaissance Detroit-Novi Hotel
Our Hotel
Newly renovated, a uniquely modern charm defines this hotel in Novi with its vibrant atmosphere, where guests will find supreme comfort in each room and suite. Our Navigators are on hand to guide travelers to area attractions and local hot spots. Elegant event space and astute planning professionals and catering services are a signature of this gem among Novi hotels. Within easy reach of downtown, the airport and other area destinations, The Baronette is situated at Twelve Oaks Mall, a premiere shopping destination. Also nearby are numerous companies and the Suburban Collection Showplace. The Baronette Renaissance will provide our guests with an experience that will leave them wanting to return again.
Acerca de Concord Hospitality Enterprises
Careers and Hospitality Job Opportunities with Concord
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 4,200 hard working and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability and a partnership well worth investing in.
Since Concord's inception in 1985, our success has been guided by our cornerstones: Quality, Integrity, Community, Profitability and Fun. These cornerstones are the indispensible and fundamental basis of our daily actions. Our commitment to these cornerstones has led us to be recognized as the respected hospitality company that we are.
Concord is one of North America's largest hotel management and hotel development companies. Concord's passion for success has resulted in over twenty years of proven results as a hotel owner, manager, and developer of mid market and first class hotel properties. Concord's goal is to create value for its partners and associates by leveraging its operations, development, sales & marketing, technology, accounting, and management skills over its growing portfolio of first-class business hotels.
Concord has experienced sustained growth of a remarkable 35% annually for three years in a row and with over half a billion in new hotel projects in the pipeline, that number is projected to increase noticeably. Additionally, Concord is expanding its portfolio through third party management contracts with leading brand partners such as Marriott, Hilton, Starwood, Choice and Intercontinental Hotels. These growth opportunities have presented themselves to Concord based on our strong relationships with investment partners.
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