Wonderful opportunity to join our team as a Housekeeping Supervisor, supporting the team at Scottsdale's unique and incredibly popular destination, The Scott Resort & Spa! Bilingual in English & Spanish required.
Housekeeping Supervisor
The Scott Resort & Spa
4925 North Scottsdale Road
Scottsdale,
AZ
85251
Resort de 204 Habitaciónes
Gestionado Por
Marc & Rose Hospitality
Medical / Dental / Vision / Hotel Discounts / Numerous Voluntary Products / 401k + Match / Pet insurance and more!
Tiempo Completo
Summary of Position:
The Housekeeping Supervisor is responsible for overseeing daily housekeeping operations, ensuring guest rooms and public areas meet property standards of cleanliness and presentation, supporting and coaching housekeeping associates, and providing warm, welcoming, genuine, efficient, resourceful, and heartfelt care to our guests and associates. Coordinates with all resort departments to meet The Scott Resort & Spa's safety, cleanliness and quality standards. An ideal candidate for this role is highly motivated with a sense of urgency, compassionate and proactive, is bilingual in English and Spanish and has previous experience using property maintenance systems such as HotSOS and HotSOS Housekeeping.
Essential Functions:
- Supervise and support housekeeping staff to ensure guest rooms and public areas meet cleanliness and brand standards
- Conduct daily room inspections and ensure quality assurance procedures are followed
- Assign daily boards, projects, and special cleaning tasks to team members
- Train housekeeping staff on cleaning procedures, safety standards, and guest service expectations
- Coach and mentor team members to support performance, productivity, and professional growth
- Monitor inventory levels and assist with ordering housekeeping supplies, linens, and amenities
- Coordinate with Front Desk and Maintenance departments regarding room status, guest requests, and maintenance issues
- Utilize email communication, Opera PMS, and HotSOS to manage room status updates, guest requests, work orders, and departmental communication
- Ensure compliance with safety, sanitation, and resort policies and procedures
- Assist with attendance tracking and performance management
- Respond to guest concerns and service recovery issues in a professional and timely manner
- Support laundry operations and ensure proper handling of linens and hotel property
- Maintain organization of housekeeping storage areas and carts
- Assist with deep cleaning projects, inspections, and preparation for VIP arrivals or special events
- Promote teamwork, productivity, and a positive work environment within the department
- Ensure staff follows proper chemical handling and OSHA guidelines
- Assist in cleaning rooms or public areas as needed to support operational demands
- Other duties assigned by Director of Housekeeping, Director of Rooms or General Manager.
Qualifications:
Education: High School diploma or graduation equivalent required.
Experience: A minimum of six (6) months to one (1) year in a housekeeping supervisory position, preferred.
Certificates or Licenses: Certification in sanitation, chemical usage or safety preferred.
Knowledge, Skills, and Abilities:
• Bilingual and able to communicate effectively and respectfully in both English and Spanish.
• Ability to make quick and efficient decisions to benefit the team and guest.
• Ability to use a moderately complex computer system and troubleshoot software problems.
• Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
Personal Characteristics:
• Behaves ethically and honestly
• Communicates effectively: Speaks and listens and engages in a clear, thorough, and timely manner, effectively reading and writing, using both the English and Spanish languages.
• Professional Appearance: Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).
Working Conditions:
Attendance as scheduled is a critical element in all positions at The Scott Resort & Spa.
The Scott Resort & Spa’s leaders and associates believe each guest should be treated with respect and professionalism. We create genuine hospitality, enticing our guests to return again and again. In order to be successful at The Scott, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious). This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our forward thinking, fun, friendly, engaging and enthusiastic associates treat every guest as if they were our only guest. A true customer focus is essential to success with our property.
Publicado 2 De Junio De 2026
Acerca de The Scott Resort & Spa
The Scott is a vibrant, Mission style boutique resort in the heart of Old Town Scottsdale. Bringing together the colors and comforts of old Havana, and the elegant geometry of The Bauhaus, the hotel offers a lush oasis retreat to the middle of the Sonoran Desert with 204 guest rooms and suites and two pools – a sand-bottom swimming pool perfect for families, the main lagoon pool with private cabanas and a pool bar. The Scott features the signature restaurant and bar, The Canal Club, specializing in modern Caribbean-American cuisine and offering a studious wine list and cinema-inspired craft cocktails. The full-service spa, La Vidorra, features six luxurious treatment rooms, providing a range of massage and facial treatments. The Scott has more than 14,500 square feet of indoor meeting space, in addition to ample outdoor event space.
About the Company
Family-owned and family-built, Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based sensuality and playful improvisation. Born of an irreverent spirit and a passion for hard work, our collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes – and it doesn’t come to life without the human heart.
Our passionate team breathes new life into familiar places, imagines original spaces into being, and practices the art of welcome. We consider hospitality an essential part of being human. But it is also a calling — a creative and professional pursuit that requires curiosity, care, and grit. Because the heartbeat of genuine hospitality is always, first and foremost, you.
The Scott Resort & Spa provides equal employment opportunities (EEO) to all associates and applicants for employment without regard to ethnicity, religion, gender, sexual orientation, national origin, age, disability or genetics. In addition to federal law requirements, The Scott Resort & Spa complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
M/F/D/V
Acerca de Marc & Rose Hospitality
Practicing Genuine Hospitality Since 1962
Marc & Rose is a company of professionals passionate about opening doors for travelers; about cheering, 'the more the merrier!' as a party of two becomes twenty; about food first and questions later; about sharing stories around a fire and making friends among strangers. We are owner-operators, which enables us to practice high-touch, genuine hospitality within intentionally crafted and sophisticated spaces. By deploying well-earned generational knowledge, we create places that settle the soul and stoke the spirit. Our hospitality emerges at the intersection of empathy, aesthetics, and atmosphere. It is an instrument of connection and care; a practice.
We are committed to fundamentals and to the evolving rhythm of a genuinely warm welcome. That is why we never stop studying people and places, integrating and honing our skills, training our minds and bodies, and reimagining what’s possible. We keep channels open and hearts attuned. It is because of our decades-long devotion to excellence that we are able to practice skillful improvisation and appropriate restraint. With a passion for hard work and genuine hospitality, we leverage our knowledge and lifelong curiosity to build worlds — containers and catalysts for spontaneous joy.
We know that each of us is the host one day; the next, the traveler. Both roles require a willingness to say, “yes” to life and to each other; to step perceptively into the now. At Marc + Rose, what emerges is as magical as it is earnest: a tradition of warm and sophisticated hospitality. We live to welcome.
Why people like to work here
Marc & Rose is an eclectic collection of iconic resorts and hidden gems — each a tribute to place-based discovery, sensuality, and improvisation. Born of an irreverent spirit and a passion for hard work, the collection makes its home across the American West. It embodies the sounds, smells, and colors of iconic landscapes. This passionate, multigenerational collective breathes new life into familiar places, imagines original spaces into being, and practices the art of welcoming one-time strangers into belonging — whether for the length of a single stay, or over a lifetime of return visits. To this team, hospitality is an essential part of being human and also a calling — a creative pursuit that requires curiosity, care, and grit.
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