Controller

This position ensures compliance with company policies, maintains accurate financial records, and assists hotel management in achieving operational and financial objectives.

We are a drug-free workplace and participate in E-Verify.

What you will be doing

Roles and Responsibilities: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Financial Operations

• Monitor and manage all hotel cash, accounts payable, and accounts receivable activities.
• Manage cash and credit card receipts, deposits, and reconciliation of variances.
• Maintain accurate accounting records and ensure timely processing of financial transactions.
• Assist with month-end closing and financial reporting activities.

Accounts Payable

• Process and manage accounts payable, ensuring proper approvals, purchase orders, and receiving documentation are obtained.
• Review, code, and verify hotel expense invoices for accuracy and compliance with company procedures.
• Coordinate timely vendor payments and maintain organized financial records.

Accounts Receivable

• Manage accounts receivable functions, including invoicing, payment processing, collection calls, and account reconciliation.
• Monitor aging reports and ensure receivable balances are maintained within established guidelines.
• Resolve billing discrepancies and customer account issues promptly.

Daily, Weekly, and Monthly Responsibilities

• Review night audit reports for accuracy and investigate discrepancies.
• Communicate corrective actions to the General Manager or Front Desk Supervisor when necessary.
• Reconcile cash drops against Property Management System (PMS) reports.
• Collect, verify, and process vouchers and supporting documentation.
• Manage petty cash handling and reconciliation.
• Prepare accounts receivable billings and collection follow-up.
• Assist with month-end financial performance reporting and analysis.

Compliance and Internal Controls

• Ensure compliance with hotel and corporate Standard Operating Procedures (SOPs).
• Maintain effective internal controls to safeguard company assets.
• Adhere to hotel safety procedures and company policies.
• Support audits and provide required financial documentation.

Additional Duties

• Perform other accounting, administrative, or operational duties as assigned by the General Manager or Corporate Finance Department.

Requirements: Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules (including nights, holidays and weekends) to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Knowledge, Skills, and Abilities

• Strong understanding of accounting principles, including accounts payable, accounts receivable, cash management, and reconciliations.
• Proficiency in Microsoft Excel and other accounting software applications.
• Experience with hotel Property Management Systems (PMS), such as OPERA, PEP, or similar systems, preferred.
• Ability to accurately post, reconcile, and balance high volumes of financial transactions.
• Strong analytical, organizational, and problem-solving skills.
• Ability to work independently with minimal supervision after the training period.
• Excellent communication skills and the ability to maintain positive working relationships with guests, employees, and management.

Education and Experience

• High School Diploma or equivalent required.
• Associate or bachelor’s degree in accounting, Finance, Business Administration, or a related field preferred.
• Previous hotel accounting, hospitality finance, or bookkeeping experience preferred.

Physical Requirements

• Ability to sit, stand, and work at a computer for extended periods.
• Ability to occasionally lift and carry office materials and financial records.

Work Environment

• Office environment within a hotel property.
• Regular interaction with hotel management, front office staff, vendors, and corporate finance personnel.

Friendwell Managed Hotels function twenty-four hours a day, seven days a week, 365 days a year. As a part of the hospitality industry a hospitable service atmosphere must be maintained at all times. All employees are required to project a friendly, welcoming, and positive attitude.