Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Casino y Hotel

Gestionado Por Desert Diamond Casinos & Entertainment

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Tiempo Completo

Position Summary

Under direct supervision of the Employee Relations Manager, is responsible for coordinating and assisting in the development and implementation of policies, programs and procedures directly and indirectly related to Employee Relations. Assists with the administration of the drug-free workplace drug testing program, including record keeping and provider relations. Extensive interaction with departmental supervisors, managers, team members and public is required.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

Assists with development and administration of progressive discipline policy and procedures

Works with Employee Relations Manager to document performance and/or disciplinary issues

Assists with preparation and coordination of training classes related to policies & procedures, Human Resources, or Employee Relations leadership

Assists with the planning and implementation of team member engagement initiatives for the Enterprise, including special occasion and recognition events

Tracks all complaints and concerns brought forth by team members or management

Tracks all grievances, maintains grievance reports and coordinates grievance hearings

Maintains Employee Assistance Program (EAP) reports and assists with implementation of 2nd Chance program

Documents all involuntary terminations consistent with Enterprise policies and procedures

Maintains a tracking system for all terminations, exit surveys, grievances, unemployment claims, Employee Relations investigations and team member complaints

Maintains records of all personnel policies and procedures

Assists with preparation and responses to unemployment requests and tracks all unemployment appeal hearing documents

Assists with investigations and preparation of final reports

Under direction of the Employee Relations Manager, prepares reports, emails and other correspondence

Communicates with the Employee Relations Manager on an on-going basis regarding all employee relations activities

Performs administrative functions/duties as required to support Employee Relations program

Maintains a high level of confidentiality

Performs other duties as assigned

Minimum Qualifications

Education And Experience

Bachelor's degree in Psychology, Counseling, Business Administration or related field and four (4) years’ employee relations experience to include employee engagement programs and activities. Gaming experience preferred. Bilingual (English/Spanish) preferred. Must have a valid driver’s license. Human Resources certifications preferred. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to pass a pre-employment drug/alcohol screen and background investigation and obtain and maintain a gaming license and to include the following:

Knowledge, Abilities, Skills, And Certifications

Ability and willingness to adapt to changing duties and work schedules as this role may change at any time in accordance with business needs

Ability to coordinate team member conflicts and related issues, concerns, situations, etc.

Ability to work a flexible schedule as needed

Ability to uphold the highest standards with respect to confidentiality

Excellent interpersonal skills with demonstrated patience, tact, and respect

Ability to demonstrate sensitivity and awareness on behalf of a diverse workforce

Ability to maintain composure under pressure

Exceptional detail and follow-up skills

Ability to quickly evaluate alternatives and decide on a plan of action

Knowledge of applicable laws and regulations pertaining to employment

Ability to learn company policy and procedures including Indian Preference Policy (IPP) and Tribal Employment Rights Ordinance (TERO) rules and regulations

Able to effectively establish priorities and meet deadlines

Skill in multi-tasking

Must be able to communicate with all levels of team members

Excellent verbal and written communication skills.

Proficient skills in Microsoft computer applications, Kronos and PeopleSoft

Ability to demonstrate outstanding guest service skills at all times

Physical Demands

While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds.

Work Environment

Work is generally performed in an office and casino setting with exposure to a high noise level. Days, evenings, holidays and/or weekend work may be required. Extended hours and irregular shifts may also be required. Travel to all property locations may also be required.

Publicado 12 De Junio De 2026

Acerca de Desert Diamond Casino West Valley

Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled. Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities.

Acerca de Desert Diamond Casinos & Entertainment

Desert Diamond Casinos & Entertainment offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona.

Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

Our gaming properties include:

Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

You can get a job anywhere, but Desert Diamond Casinos offer you a career!

Incredible Work Environment:

We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

Corporate Culture:

Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

Why you’ll love working in Arizona:
https://moving.tips/city-guides/reasons-to-move-to-arizona/

Labor Relations Business Partner