Banquet Captain-Specializing in Guest Service & Experience

Description

We are looking for a Banquet Lead- Specializing in Guest Experience and familiar with Audio Visual.

Pay scale: $22-24.00/hour

What You’ll Do as Our Banquet Captain

As our Banquet Lead, you’ll take the reins in ensuring flawless event execution and exceptional guest experiences. Your responsibilities will include:

Leadership & Coordination

• Supervising the Banquet team with enthusiasm, precision, and clear direction.
• Partnering with the Banquet Manager to ensure every detail, from audio-visual setups to food and beverage service, exceeds guest expectations.
• Leading by example to foster a culture of exceptional guest service, quality, teamwork, and timeliness.

Guest Service Excellence

• Providing outstanding service to all guests, making their event experience unforgettable.
• Greeting guests warmly and ensuring their needs are met throughout the event.
• Communicating effectively with guests about menu options and special requests.
• Anticipating guest needs and monitoring their satisfaction during dining and event experiences.

Event Execution & Support

• Overseeing setup, execution, and cleanup of events, ensuring everything runs smoothly.
• Assisting with food and beverage delivery from staging areas to guests as needed.
• Helping other team members during peak periods to meet guest requests promptly.
• Training team members on serving plated and reception-style meals (training provided).

Operational Excellence

• Performing side work to prepare for upcoming events.
• Ensuring all service areas are kept clean and safe at all times.
• Maintaining a professional and personable appearance to represent the venue.
• Responding promptly and courteously to guest and team member requests.

Other Responsibilities

• Taking on additional duties as assigned to support the success of events and the team.

Join us and take the lead in creating unforgettable experiences for our guests while working in a supportive and dynamic team environment!

Here are some reasons our associates like working for us:

Benefits:

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.

Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.