Director of Rooms

Discover a World of Opportunities...

• Enroll in insurance coverage from day one!
• Enjoy paid time off from day one!
• Receive holiday pay from day one!
• Access 401(k) enrollment after just 30 days!
• Unlock hotel and travel discounts to global destinations!
• Pursue professional growth and advancement opportunities!

Embrace the Role...

Lead the way as a strategic Director of Rooms, shaping exceptional guest experiences within Guest Services and Housekeeping. Set the gold standard for service excellence, drive operational success, and foster a dynamic, high-performing team that consistently exceeds expectations. Collaborate across departments to ensure flawless operations, stellar financial outcomes, and a culture where guests and associates thrive.

Key Responsibilities...

• Oversee all rooms division operations to ensure seamless, top-tier guest experiences.
• Establish and uphold service standards that consistently surpass guest expectations.
• Recruit, develop, and retain top talent to build a robust leadership team.
• Drive associate engagement through clear communication and accountability.
• Monitor guest satisfaction metrics, identify trends, and implement enhancements.
• Manage budgets, labor strategies, and resources to hit financial targets.
• Collaborate cross-functionally to ensure operational alignment and consistency.
• Lead by example in promoting a culture of inclusion, collaboration, and respect.

Experience & Qualifications...

• Bring 3+ years of progressive leadership experience in hotel operations.
• Experience in full-service or luxury hotel environments is highly valued.
• Demonstrate a proven track record of leading high-performing teams and driving guest satisfaction.
• Proficiency in managing budgets, labor, and resources effectively.
• Possess strong knowledge of hotel management systems and brand standards.

Communication...

• Exhibit excellent verbal and written communication skills.
• Show strong diplomatic skills with a focus on problem-solving.
• Advanced experience with Microsoft Office systems.

Physical Requirements...

• Must be able to stand, sit, and walk frequently throughout the day.
• Able to lift, lower, push, pull, and maneuver up to 30 pounds occasionally.

About First Hospitality...

Join a forward-thinking hotel development and management company dedicated to innovation and excellence. Embrace a culture of collaboration, flexibility, and fairness, where every team member has the opportunity to thrive. First Hospitality is an Equal Opportunity Employer.