Photo of Hampton Inn & Suites Asheville Airport, Fletcher, NC

Guest Service Agent

Hampton Inn & Suites Asheville Airport

18 Rockwood Road
Fletcher, NC 28732

Hotel de 96 Habitaciónes
Gestionado Por Asheville Hotel Group
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Come work for an award winning team!!!
Compensation: Desde 16,00 $ por hora, Tiempo Completo

JOB DESCRIPTION

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

  • Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Process all payment types such as room charges, cash, checks, debit, or credit.
  • Processing all check-outs including resolving any late and disputed charges.
  • Answer, record, and process all guest calls, messages, requests, questions, or concerns.
  • Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
  • Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
  • Supply guests with directions and information regarding property and local areas of interest.
  • Run daily reports, identify any special requests, and check reports for accuracy.
  • Complete designated cashier and closing reports in the computer system.
  • Count till at the beginning and end of shift.
  • Balance and drop receipts, petty cash vouchers in accordance with our accounting specifications

JOB QUALIFICATIONS

  • Ideally, you will have 1+ years of experience in a customer service field
  • Hotel experience is a plus
  • Ability to problem solve
  • Computer Skills
  • Effectively, clearly, and courteously communicate with others

BENEFITS 

Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program

EOE/Drug Free Workplace

Publicado 26 De Junio De 2026

Acerca de Hampton Inn & Suites Asheville Airport

Close to regional airport, WNC venue

We're right off I-26 and just a five-minute drive from Asheville Regional Airport and WNC Agricultural Center. Biltmore Park, Sierra Nevada Brewery, Linamar, and Pratt & Whitney are within five miles. It’s nine miles to Biltmore, and less than 15 miles to downtown. Enjoy our heated outdoor pool and whirlpool, free hot breakfast, and free WiFi.

Acerca de Asheville Hotel Group

Company History

South Asheville Hotel Associates, LLC was founded by a group of local business owners in Asheville, North Carolina with a mission to become the best hotel company in Western North Carolina.  The partnership that was formed in 1989 has remained the same since its inception and has been integral in growing the portfolio from a single property to now consist of 4 award winning Hilton Family of Hotels properties.  Having strong ties to the community has always been a cornerstone of our company and having an Asheville native and third generation hotelier at our helm makes that task even more personal.

Core Values

G: Growth through personal and professional development with integrity

U: Understanding and anticipating the needs of our guests and team members

E: Excellence achieved through and culture of respect and commitment

S: Service delivered with selfless actions

T: Trust in yourself

CAREERS

WHO WE ARE: OUR TEAM MEMBERS EXHIBIT A STRONG FOUNDATION OF HOSPITALITY, A GENUINE CARE FOR OTHERS AND OUR COMMUNITY.

Employee Benefits:
  • Paid Time Off and Holidays
  • Annual performance evaluations with a possible pay increase and developmental plan to inspire career growth within the company
  • Heath Insurance*
  • Employee Travel Program with discounts available at Hilton Family properties
  • Dental, Vision, and Life insurance plans*
  • Free Uniforms
  • Weekly Pay
  • Complimentary local attraction tickets
  • Internal candidates are considered FIRST for advancement opportunities inside our company.

*Certain benefits do not apply to part time staff members

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