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Assistant Director of Front Office

Fairfield Inn & Suites/Springhill Suites New York Manhattan/Times Square South

338 West 36th Street
New York, NY 10018

Hotel de 570 Habitaciónes

Health Benefits, 401k, Well Time, Vacation Time, Hotel Discounts & Manager Development Program

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Looking for an experienced Front Office Manager to elevate our guest and team experience.
Compensation: 67.000 $ a 70.000 $ por año, Tiempo Completo

We are seeking a dynamic and experienced Assistant Director of Front Office to join our team. The ideal candidate will be a hospitality professional with a passion for excellence in guest service and a proven track record of leadership in a front office setting.

Job Responsibilities:

  • Front Office Leadership: Provide leadership and direction to the front office team, ensuring the highest levels of guest satisfaction.
  • Guest Service Excellence: Maintain and enhance the hotel's reputation for exceptional guest service, handling guest inquiries, complaints, and special requests.
  • Team Management: Recruit, train, and supervise front office staff, fostering a positive and collaborative work environment.
  • Operations Management: Oversee daily front office operations, including check-in/check-out processes, reservations, and room assignments.
  • Revenue Maximization: Work closely with the Director of Front Office to maximize room revenue through effective yield management and upselling strategies.
  • Quality Assurance: Ensure that all front office procedures and protocols are followed to maintain the highest standards of quality and efficiency.
  • Budget Management: Assist in developing and managing the departmental budget, controlling expenses while maintaining service quality.
  • Guest Feedback: Monitor and respond to guest feedback, using it as a tool for continuous improvement.

Requirements:

  • Bachelor's degree in Hospitality Management or related field preferred.
  • 2+ years of progressive experience in front office management.
  • Strong leadership and interpersonal skills.
  • Proficiency in hotel property management systems (PMS) and reservation software.
  • Excellent problem-solving and decision-making abilities.
  • Exceptional communication skills, both verbal and written.
  • Flexibility to work evenings, weekends, and holidays as needed.
Publicado 26 De Junio De 2026

Acerca de Fairfield Inn & Suites/Springhill Suites New York Manhattan/Times Square South

Fairfield Inn & Suites New York Manhattan/Times Square South

Recharge at our hotel near Times Square, NY

Have everything necessary for a restful and productive stay at Fairfield Inn New York Manhattan/Times Square South. Our hotel in Manhattan, NYC is a dual-branded hotel that shares one building with SpringHill Suites New York Manhattan/Times Square South. Located in Midtown Manhattan, NY, our hotel places you near Madison Square Garden, The Shed, Javits Center and many other notable NYC destinations. Start your day with our complimentary breakfast, serving both hearty and healthy options. Find what you need when you need it, whether it's a workout in our 24-hour fitness center or round-the-clock snacks at the Market. Our hotel near Times Square offers 2,000 square feet of event space designed for successful meetings in Manhattan, NY. At the end of your day in NYC, retire to a spacious hotel room with separate living, working and sleeping areas. Ask us about The Fairfield 100% Guarantee ™, where we promise you'll be satisfied or we'll make it right. That's our commitment to you. 

SpringHill Suites New York Manhattan/Times Square South

Discover NYC from our hotel near Times Square, Manhattan

Add a little extra room to your stay in Midtown NYC at SpringHill Suites New York Manhattan/Times Square South, a dual-branded property sharing one building with the Fairfield New York Manhattan/Times Square South. Our pet-friendly hotel in Times Square, in the heart of the Garment District, offers the space and amenities you need to get the most out of your experience. Step outside and get swept up in the energy of Times Square South with nearby famed attractions like Madison Square Garden, the Shed and Broadway. A great stay is ensured with complimentary luxuries like Wi-Fi and a hot, healthy breakfast. After a day of meetings or tours, why not treat yourself to a drink in the hotel lounge or a workout in the fitness center. Your suite is the place for polishing your sales pitch or relaxing in the well-appointed living area decked out with stylish yet comfy west elm furnishings. Find everything you need at our hotel near Times Square, Manhattan.

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