Sales Manager

Description

Essential Duties and Responsibilities

Sales & Business Development

• Prospect and develop new business opportunities through telephone solicitation, sales calls, networking, and outside sales activities.
• Maintain and grow existing client relationships.
• Identify new market segments and revenue opportunities.
• Meet or exceed assigned sales goals and revenue targets.
• Prepare and negotiate contracts in accordance with company guidelines.
• Conduct hotel tours and client presentations.
• Participate in trade shows, networking events, and industry associations.
• Maintain an active sales pipeline and accurately forecast business.

Account Management

• Build long-term relationships with clients.
• Respond promptly to client inquiries.
• Conduct regular account reviews.
• Maintain accurate client information in Delphi, OnQ, or other CRM systems.
• Ensure contract details are communicated effectively to Operations.

Revenue Management

• Work closely with Revenue Management to maximize occupancy and ADR.
• Understand market conditions and competitor activity.
• Assist with developing sales strategies to increase revenue.
• Review pace reports and production reports.

Communication & Collaboration

• Partner with Catering, Front Office, Housekeeping, Food & Beverage, and Engineering to ensure successful execution of group business.
• Attend weekly sales meetings and revenue strategy meetings.
• Communicate client expectations clearly to operational departments.

Administrative Responsibilities

• Maintain accurate sales activity in CRM.
• Submit weekly activity reports.
• Prepare proposals and contracts.
• Maintain organized account files.
• Complete required Hilton and company training.

Leadership Competencies

• Excellent customer service
• Strong communication skills
• Relationship building
• Negotiation skills
• Time management
• Organization
• Problem-solving
• Professionalism
• Initiative
• Accountability

Qualifications

• Minimum 2 years of hotel sales experience preferred.
• Hilton experience preferred.
• Knowledge of Delphi, OnQ, or similar hotel sales systems preferred.
• Strong Microsoft Office skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities.
• Ability to work independently while contributing to a team environment.

Education

Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field preferred. Equivalent hotel sales experience may be considered.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to travel locally for sales calls and networking events.
• Ability to lift up to 25 pounds occasionally.
• Ability to attend evening and weekend networking events as business requires.

Performance Expectations

Success in this role is measured by:

• Achievement of monthly and annual revenue goals.
• New account production.
• Client retention.
• Sales activity levels.
• Forecast accuracy.
• Guest satisfaction.
• Timely completion of administrative responsibilities.
• Teamwork and collaboration with hotel departments.
• Compliance with Hilton and company standards.

Core Values

The Sales Manager is expected to demonstrate professionalism, integrity, respect, accountability, teamwork, and a commitment to delivering exceptional guest experiences while supporting the mission and values of DoubleTree by Hilton and Crescent Hotels & Resorts.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.