Front Desk Manager
Residence Inn by Marriott Kansas City Olathe
12215 S. Strang Line Road
Olathe,
KS
66062
Opportunity: Front Desk Manager
Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.
Potential Career Path
Front Office Manager – Rooms Division Manager – Assistant General Manager
Essential Job Functions
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
- Oversee all front office operations in the absence of the Assistant General Manager.
- Remain an active participant at the front desk, including checking in/out guests, preparing bills and handling guest requests.
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
- Respond to brand Guest Alerts for resolution as needed.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level. Thus creating a relationship and culture that will result in repeat stays.
- Assist in hotel food and beverage when needed, where applicable.
- Assist in monitoring of front office financial operations and ensurefront office compliance with accounting controls and procedures.
- Assist in development, implementation and monitoring of daily, weekly, monthly, and annual department-wide budgets and forecasts.
- Review correspondence from guests and incident logs; direct staff according to information obtained.
- Review all brand correspondence for updates to procedures and standards and ensure all is communicated to the staff.
- Ensure front office supplies and merchandise for the gift shop and or market are fully stocked, and inventory is maintained.
- Work with the Sales office to ensure group resumes and group rooming lists are inputted and maintained.
- Monitor occupancy of guest room space to ensure most efficient use andminimize overbooking.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and followMSDS and OSHA standards.
- Perform other duties as requested by management.
Position Requirements
- Associate’s or Bachelor’s degree preferred.
- 1 to 3 years hospitality related experience, including front desk operations experience.
Work Environment and Context
- Work schedule varies and may include working on holidays and weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Acerca de Residence Inn by Marriott Kansas City Olathe
Our Hotel
Travel becomes a breeze when you reserve at Residence Inn Kansas City Olathe. Our extended-stay hotel is ideal for leisure and business travelers who want to feel at home during their stay. We're located near popular attractions including Stone Pillar Vineyard & Winery and Oak Park Mall. Large corporations close to our hotel include Exxon, John Deere, CenturyLink, Husqvarna, Pepsi, Aldi and Garmin. Upon arrival, retire to our spacious suites appointed with fully equipped kitchens, distinctive living areas and ergonomic workspaces. During your stay, enjoy complimentary high-speed Wi-Fi and a full hot breakfast buffet. After a day full of sightseeing, unwind at the outdoor courtyard where you can grill or sit by the fire with snacks from The Market. When downtime arises, head to our fitness center for a brisk but meaningful workout and then visit our indoor pool and jacuzzi for a refreshing dip.
Acerca de HHM Hotels
An Industry Leader in Hospitality
HHM Hotels is the preferred operator to many sophisticated and institutional owners of hotel real estate, including public and private owners, across the United States and Canada. We are known for consistent outperformance in operating results, the stability of our managed portfolio and operating teams, and our unrelenting focus on people, processes, and technology. HHM Hotels is tireless in delivering results and working closely with our owners across a portfolio of 240 hotels and over $2BN in managed revenues in the United States and Canada.
MANAGEMENT
For the past 30 years, HHM Hotels has focused on building out specific and differentiated capabilities and technology to serve our owners and drive industry-leading results in the areas of revenue generation, cost management, service delivery, and associate development and retention. In particular, we have focused on developing proprietary data, processes, and business systems to drive advantage and maintain our unwavering focus on results across every aspect of our managed hotels.
INVESTMENT
HHM Hotels has a highly active and productive investment team that seeks to leverage our operating capabilities and market knowledge to source, underwrite, and introduce deals to our stable of industry-leading investment partners. We have helped put together dozens of related deals and focus carefully on potential operational efficiencies, brand or market repositioning opportunities, and other ways that we can find value through our extensive market knowledge, operating capabilities, and in-house legal, asset management, and risk management teams.
BRAND POSITIONING
Our experience with branded and independent hotels allows us to quickly determine the brand positioning within a local market to ensure the highest operational profitability. We understand the demands of hotel openings and rebranding because we’ve been on the ground to lead them, from Forbes Five-Star property openings and global product launches to corporate rebranding projects around the world.
