General Manager

General Manager – Home2 Suites by HiltonPosition Overview

InnTrusted is seeking an experienced, results-driven Hotel General Manager to lead the operations of the Home2 Suites by Hilton in Butte, Montana.

The General Manager is responsible for the overall leadership, financial performance, operational success, team development, sales execution, guest satisfaction, and Hilton brand compliance of the hotel. This position requires a hands-on hospitality leader who can build a strong team, create a positive workplace culture, drive revenue, control expenses, maintain the physical asset, and consistently deliver an outstanding guest experience.

The ideal candidate will have hotel management experience, strong financial and operational knowledge, excellent communication skills, and a proven ability to lead a select-service or extended-stay hotel. Experience with Hilton systems, Hilton brand standards, hotel openings, revenue management, sales, and extended-stay operations is highly desirable.

The General Manager will work closely with InnTrusted regional leadership, corporate support teams, ownership representatives, vendors, community partners, and Hilton to ensure the hotel achieves its operational and financial goals.

Our Approach to Hospitality

At InnTrusted hotels, we want every guest to feel rested, energized, valued, and ready for the day ahead. Our leaders are expected to model and reinforce the following service behaviors:

Make a Connection: Show guests and team members that they are important. Acknowledge them in a genuine, friendly, and professional manner.

Be Helpful: Understand the hotel, its services, the Hilton Honors program, and the surrounding community so you can anticipate needs and provide accurate assistance.

Be Efficient: Take ownership, remove obstacles, and work collaboratively to make the guest experience as easy and enjoyable as possible.

Essential Duties and ResponsibilitiesHotel Leadership and Operations

• Provide strategic and hands-on leadership for all hotel departments, including front office, housekeeping, maintenance, breakfast, sales, and administrative functions.

• Direct the day-to-day operation of the hotel in accordance with InnTrusted policies, Hilton brand standards, franchise requirements, and applicable laws.

• Establish clear operational expectations, performance standards, accountability measures, and departmental goals.

• Maintain a visible leadership presence throughout the hotel and regularly interact with guests and team members.

• Conduct regular property walks, room inspections, public-area inspections, and operational audits.

• Ensure the hotel is properly staffed, supplied, maintained, and prepared to meet anticipated occupancy and guest demand.

• Participate in operational duties when necessary to support the team and maintain guest service standards.

• Develop and maintain effective standard operating procedures for all major hotel functions.

• Respond to emergency situations and ensure hotel leaders and team members understand emergency response procedures.

• Maintain the security and accountability of hotel keys, access systems, cash-handling procedures, guest information, and hotel assets.

• Ensure required permits, inspections, licenses, contracts, and operating records remain current and properly maintained.

Financial Management and Profitability

• Prepare and manage the hotel’s annual operating budget, capital budget, business plan, and sales and marketing plan.

• Review and analyze profit-and-loss statements, balance sheet items, labor reports, departmental expenses, revenue reports, and operating metrics.

• Develop and implement action plans to improve revenue, profitability, cash flow, and return on investment.

• Monitor expenses, purchasing, payroll, overtime, cost of sales, utilities, contract services, and controllable operating costs.

• Ensure payroll, accounts payable, accounts receivable, deposits, expense reports, invoices, and other financial documentation are accurate and submitted on time.

• Maintain appropriate internal controls for cash handling, purchasing, inventory, payroll, discounts, refunds, and financial reporting.

• Forecast hotel performance and adjust staffing, purchasing, and operating strategies based on occupancy, demand, and business levels.

• Protect the hotel’s assets through responsible financial management, preventive maintenance, inventory controls, and capital planning.

• Work with InnTrusted leadership and ownership to identify capital needs and prioritize property-improvement projects.

Revenue Management and Market Performance

• Lead the hotel’s revenue strategy in coordination with Hilton Revenue Management Consolidated Center, InnTrusted leadership, and the hotel’s sales resources.

• Participate actively in weekly revenue management and RMCC meetings.

• Review occupancy, average daily rate, RevPAR, market penetration, booking pace, channel production, segmentation, and competitive-set performance.

• Use Hilton systems, revenue management tools, distribution channels, market data, and technology platforms to maximize revenue and market share.

• Monitor local market conditions, competitor pricing, citywide demand, special events, business development, economic changes, and emerging threats or opportunities.

• Ensure rates, room types, restrictions, packages, promotions, and inventory strategies are accurate and aligned with the hotel’s revenue goals.

• Support strategies that increase direct bookings, Hilton Honors enrollment, repeat business, extended-stay occupancy, group production, and negotiated corporate accounts.

Sales and Business Development

• Serve as an active sales leader for the hotel and ensure sales efforts are aligned with the property’s financial goals.

• Develop relationships with local businesses, construction companies, healthcare organizations, government agencies, educational institutions, sports groups, travel managers, and community organizations.

• Identify and pursue extended-stay, project, corporate, group, crew, and leisure business opportunities.

• Participate in sales calls, property tours, networking events, community meetings, and local business-development activities.

• Review sales activity, account production, lead response, group opportunities, negotiated rates, and account retention.

• Hold the hotel team accountable for identifying sales leads and communicating potential business opportunities.

• Represent the hotel professionally within the Butte community and surrounding market.

• Build strong relationships with the local tourism community, chamber of commerce, economic-development organizations, and area employers.

Team Leadership and Human Resources

• Recruit, hire, train, develop, motivate, and retain a high-performing hotel team.

• Create a workplace culture that reflects InnTrusted’s mission, core principles, and commitment to employee growth.

• Establish performance goals and provide regular coaching, recognition, mentoring, feedback, and performance evaluations.

• Develop department leaders and prepare high-potential team members for increased responsibility and advancement.

• Ensure new employees receive complete orientation, job-specific training, brand training, safety training, and ongoing development.

• Monitor employee engagement, attendance, scheduling, productivity, turnover, and workplace morale.

• Address employee concerns promptly, fairly, professionally, and consistently.

• Administer disciplinary actions, wage recommendations, promotions, terminations, and other employment decisions in accordance with InnTrusted policies and applicable employment laws.

• Maintain accurate employee records and ensure required training and certifications remain current.

• Ensure department schedules are appropriate for forecasted occupancy and business demand.

• Promote teamwork and effective communication between departments and shifts.

• Demonstrate the highest level of ethics, professionalism, discretion, fairness, and integrity.

Guest Experience and Hilton Honors

• Create a guest-focused culture that emphasizes genuine hospitality, service recovery, cleanliness, responsiveness, and personal accountability.

• Monitor guest satisfaction scores, Hilton quality metrics, online reviews, service-recovery cases, and guest feedback.

• Develop and execute action plans to improve guest satisfaction and address recurring concerns.

• Personally interact with guests, solicit feedback, resolve concerns, and build relationships with frequent and extended-stay guests.

• Ensure guest complaints are handled promptly, professionally, and in accordance with Hilton and InnTrusted service-recovery expectations.

• Promote Hilton Honors enrollment, member recognition, and delivery of applicable member benefits.

• Respond appropriately to guest reviews, surveys, and escalated guest-relations matters.

• Ensure all team members understand their role in creating guest loyalty and repeat business.

Hilton Brand Standards and Quality Assurance

• Maintain full compliance with Home2 Suites by Hilton standards, Hilton policies, franchise requirements, quality-assurance expectations, and license agreements.

• Ensure required Hilton training, audits, inspections, brand initiatives, and improvement plans are completed on time.

• Maintain brand standards for cleanliness, service, breakfast, guest rooms, public areas, signage, uniforms, safety, and property condition.

• Prepare the hotel and team for Hilton quality-assurance evaluations and other inspections.

• Develop corrective-action plans for identified deficiencies and ensure timely completion.

• Maintain accurate records of brand-required training, inspections, preventive maintenance, and operational compliance.

• Protect and promote the Home2 Suites and Hilton brands throughout the guest and employee experience.

Property Maintenance, Safety, and Security

• Ensure the hotel provides a safe, secure, clean, and well-maintained environment for guests, employees, vendors, and visitors.

• Oversee the hotel’s preventive-maintenance program and ensure guest rooms, equipment, building systems, life-safety systems, and public areas are regularly inspected.

• Coordinate with maintenance personnel, vendors, contractors, regional leadership, and ownership on repairs and capital projects.

• Monitor the condition of HVAC equipment, plumbing, electrical systems, elevators, fire and life-safety systems, pool equipment, laundry equipment, kitchen or breakfast equipment, and other hotel assets.

• Ensure compliance with OSHA requirements, fire codes, health regulations, accessibility standards, environmental requirements, and other applicable laws.

• Conduct or oversee safety training, emergency drills, accident investigations, incident reporting, and hazard correction.

• Ensure safety hazards, accidents, injuries, security concerns, and property damage are documented and reported immediately.

• Maintain emergency preparedness plans and ensure appropriate management coverage is available.

• Use and require safe handling of cleaning chemicals, equipment, and hotel supplies.

Responsible Business and Community Engagement

• Serve as a positive public-relations representative for the hotel, Hilton, and InnTrusted.

• Build relationships with community leaders, businesses, tourism partners, nonprofit organizations, and local government representatives.

• Identify opportunities for the hotel and its team members to support the local community.

• Develop and carry out practices that promote sustainability, responsible resource use, waste reduction, and environmental awareness.

• Conduct business in a manner that protects the reputation, financial interests, and long-term success of the hotel.

Qualifications and Experience

• Previous hotel General Manager, Assistant General Manager, Director of Operations, or senior hotel leadership experience preferred.

• Select-service, extended-stay, Hilton, Home2 Suites, or branded hotel experience strongly preferred.

• Experience with a hotel opening, conversion, renovation, or operational ramp-up is a plus.

• Demonstrated experience managing hotel operations, financial performance, labor, guest satisfaction, and team development.

• Working knowledge of hotel revenue management, sales, forecasting, budgeting, P&L analysis, and expense control.

• Familiarity with Hilton systems, OnQ, Hilton Honors, RMCC, STR or CoStar reporting, property-management systems, and hotel operating platforms is preferred.

• Strong computer skills, including Microsoft Office, email, spreadsheets, reporting platforms, and hotel technology systems.

• Excellent written, verbal, presentation, and interpersonal communication skills.

• Strong organizational skills with the ability to prioritize, delegate, manage multiple responsibilities, and meet deadlines.

• Ability to analyze information, identify operational issues, make sound decisions, and implement effective solutions.

• Strong understanding of hotel maintenance and general building systems.

• Demonstrated attention to detail and commitment to cleanliness, safety, and brand compliance.

• Ability to maintain confidentiality and demonstrate the highest level of ethics and integrity.

• Ability to work effectively with guests, employees, vendors, ownership representatives, brand representatives, and community partners.

• High school diploma or equivalent required.

• College degree in hospitality management, business administration, or a related field preferred.

• Valid driver’s license and ability to operate a motor vehicle required.

Work Schedule and Availability

The General Manager position requires flexibility based on hotel operations and business demand. The successful candidate must be available to work varying schedules, which may include early mornings, evenings, weekends, holidays, and emergency situations.

The General Manager is expected to maintain an appropriate leadership presence at the hotel and be reasonably available to respond to urgent operational matters.

Physical Requirements

The physical requirements of this position include, but are not limited to:

• Walking and standing for extended periods.

• Reaching, bending, carrying, climbing, kneeling, and stooping.

• Moving throughout guest rooms, mechanical areas, offices, storage areas, and public spaces.

• Frequently lifting and carrying items weighing up to 25 pounds.

• Occasionally lifting or assisting with items weighing up to 50 pounds.

• Driving a motor vehicle when required for hotel business.

• Safely using or working around cleaning chemicals, maintenance supplies, and hotel equipment.

• Responding to emergency situations throughout the property.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Employment Requirements

All employees must be willing and able to comply with InnTrusted’s Employee Handbook, workplace policies, safety requirements, confidentiality standards, and professional conduct expectations.

Employment may be contingent upon successful completion of applicable pre-employment screening requirements, including a pre-employment drug test, as permitted by law.

About InnTrusted

This hotel is owned and operated by InnTrusted LLC.

InnTrusted’s management philosophy focuses on the growth, development, success, and stability of our employees. By providing tools, support, training, mentoring, and educational opportunities, we encourage team members to establish professional goals and develop meaningful hospitality careers.

We are proud of our strong employee retention, experienced leadership teams, award-winning properties, and commitment to operational excellence. Our General Managers are supported by experienced regional and corporate leaders while also being empowered to make decisions and lead their hotels effectively.

InnTrusted Mission Statement

We are guided by our relentless focus on being an industry leader in hospitality management.

Our mission is twofold: to create a culture of success and stability for our employees and their families, and to build lasting and memorable relationships with our guests, one outstanding stay at a time.

Our Core Principles

Confident: We develop confident and empowered employees who exceed guest expectations.

Consistent: We provide consistent and exceptional service to every individual, every day.

Committed: We are committed to our employees and celebrate success at every opportunity.

Compassionate: We demonstrate compassion in the communities where we live and work.

Equal Employment Opportunity

InnTrusted LLC is an equal opportunity employer. Employment decisions are based on qualifications, merit, performance, and business needs without regard to any status protected by applicable federal, state, or local law.

This job description reflects management’s assignment of essential job functions. It does not restrict management’s right to assign, modify, or reassign duties and responsibilities at any time based on the needs of the hotel.