Front Desk Agent
Country Inn & Suites by Radisson, Bowling Green, KY
535 Wall Street
Bowling Green,
KY
42103
Job Description
The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be always used: eye contact, smile, speak first, engage in polite conversation, use the guest surname!
Job Responsibilities
- Consistently provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate checklist by end of shift
- Follow established key control policy
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost & found articles accompanied by a completed lost & found report
- Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services
- Knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Performs all other duties as directed by immediate supervisor
- Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction
Job Qualifications
- High school diploma or equivalent; and six months to one-year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Must be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service
- While performing the duties of this job, the employee is regularly required to stand, walk, and communicate
The employee must occasionally lift and/or move up to 25 pounds.
Acerca de Country Inn & Suites by Radisson, Bowling Green, KY
Stay minutes from WKU at our hotel in Bowling Green
Situated near I-65, I-165, and Highway 231, the Country Inn & Suites by Radisson, Bowling Green, KY provides a convenient retreat for business and leisure travelers alike. Discover popular attractions like the Lost River Cave and the National Corvette Museum, both about 10 minutes away. In town to tour college campuses? Western Kentucky University and Daymar College are within five miles of the hotel.
If you’re here for a corporate trip, you’ll appreciate our location just two miles from Sloan Convention Center. We also offer proximity to major manufacturing and corporate sites, including the GM Corvette Assembly Plant, Fruit of the Loom, and Houchens Industries.
After a day on the road, get active or simply stretch your legs on a treadmill in the fitness center. You can help yourself to complimentary cookies and candy in our welcoming lobby or visit the snack shop to stock the fridge in your room. Free WiFi throughout the hotel allows you to stay connected with loved ones back home, and our free, hot breakfast featuring our signature waffles helps you keep your trip on budget.
Acerca de Main & Vine
Meet us at Main & Vine
True hospitality is built by showing up, taking responsibility, and doing the work that matters. Rooted in Lexington, Kentucky and backed by decades of experience, we manage our portfolio of hotels with hands-on leadership and clear-eyed transparency, creating memorable experiences for both guests and owners. Agile, aligned, and accountable, Main & Vine is where exceptional hotels meet an exceptional hospitality partner.
