Supervisor - Sandpiper

The Ponte Vedra Inn & Club is one of Northeast Florida's premier luxury resorts, recognized for delivering Forbes Five-Star service and unforgettable dining experiences. We're looking for a passionate, service-focused leader to help oversee our Sandpiper.

If you enjoy leading teams, creating exceptional guest experiences, and thrive in a fast-paced luxury hospitality environment, we'd love to meet you. This is an exciting opportunity to develop your leadership career while working in one of the area's most beautiful oceanfront destinations.

What You'll Do

As the Sandpiper Supervisor, you'll lead the daily operations of our café and coffee shop while inspiring your team to deliver warm, genuine hospitality to every member and guest.

Responsibilities include:

• Lead, coach, and motivate the café team to provide exceptional luxury service.
• Supervise daily café operations, ensuring smooth, efficient service from opening through closing.
• Conduct daily pre-shift meetings covering specials, menu updates, service expectations, and team assignments.
• Ensure all dining areas, coffee stations, grab-and-go displays, and service areas are clean, stocked, and guest-ready.
• Monitor food quality, presentation, cleanliness, and service standards throughout each shift.
• Support team members during busy periods by assisting with guest service, beverage preparation, food running, stocking, and point-of-sale transactions.
• Train, mentor, and develop new and existing team members while providing ongoing coaching and performance feedback.
• Maintain food safety, sanitation, and health department compliance.
• Monitor inventory levels, communicate product shortages, and help maintain proper café supplies.
• Assist with scheduling, labor efficiency, and daily staffing adjustments based on business needs.
• Verify completion of opening, running, and closing checklists while ensuring the café is prepared for the next day.
• Document operational concerns, maintenance issues, guest feedback, and opportunities for improvement.
• Partner with the Food & Beverage leadership team to achieve operational, financial, and guest satisfaction goals.

Qualifications Education

• High School Diploma or equivalent required.
• Ability to speak, read, write, and understand English to communicate effectively with members, guests, and fellow team members.

Training & Experience

• 3–5 years of upscale dining or hospitality service experience required.
• At least one year of leadership, supervisory, or training experience preferred.
• Previous experience using a Point-of-Sale (POS) system.
• Luxury resort, country club, or fine dining experience strongly preferred.

Job Knowledge

• Strong understanding of café and coffee shop operations.
• Knowledge of specialty coffee beverages, café menu offerings, food safety, sanitation, and inventory management.
• Excellent leadership, communication, and coaching skills.
• Ability to motivate teams while maintaining luxury hospitality standards.
• Strong organizational skills with the ability to multitask in a fast-paced environment.

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Frequently bend, reach, lift, and carry up to 35 pounds.
• Assist with food service, beverage preparation, stocking, clearing tables, and point-of-sale transactions.
• Ability to communicate clearly with members, guests, and team members.

Why You'll Love Working Here

• Work in a beautiful oceanfront luxury resort.
• Competitive pay.
• Medical, Dental, Vision, Disability & Life Insurance for eligible team members.
• Paid Vacation, Holidays, and Sick Leave.
• 401(k) Retirement Plan.
• Employee Dining Café..
• Career growth and advancement opportunities within Gate Hospitality.
• Be part of a collaborative team dedicated to delivering Forbes Five-Star service.

If you're a motivated hospitality leader who enjoys developing people, delivering exceptional service, and creating memorable dining experiences, we encourage you to apply today!

The Ponte Vedra Inn & Club is an Equal Opportunity Employer and a Drug-Free Workplace. We provide equal employment opportunities to all applicants and team members without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, or any other protected status under applicable law.