Maintenance Technician

Maintenance Engineers perform an instrumental role in the overall functionality of the hotel facility and system operation.  Engineers tackle routine challenges, preventative maintenance, and respond to guest needs when something isn’t working as it should.  The primary responsibility of a Maintenance Engineer is proactive upkeep of equipment and systems, proper and adequate repair of building and equipment, safe use of tools and other power equipment, and support of guest and operational needs.

Role Responsibilities:

• Proactively maintain the physical building structure, building systems, and equipment by performing preventative and routine maintenance
• Complete grounds and custodial work as needed or assigned
• Use tools and other power equipment, following all manufacturer and other safety guidelines to ensure safety of self and others
• Complete needed or assigned building, equipment, or room repairs including but not limited to plumbing, painting, carpentry, sheetrock, and electrical work.
• Prioritize repairs or maintenance needs that may inconvenience or negatively impact the experience of hotel guests.
• Effectively communicate with hotel departments to ensure timely response and completion of maintenance needs.
• Listen to guests and empathize with their challenges.  When necessary, notify other departments and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests or hotel operations in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.

Experience & Education: 

• 2+ years of maintenance experience, preferably in a hotel or similar facility
• High School diploma or equivalency education certificate required
• Electrical and/or plumbing certification preferred
• Valid driver’s license may be required

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace

Physical:

• 8+ hours per day; stand and walk frequently throughout the workday
• Reach, bend, stoop, kneel, and pivot frequently through workday
• Lift, lower, push, pull, and maneuver up to 75 pounds occasionally