Night Auditor

Be the Leader Guests Remember

Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping everything running smoothly? As our Night Auditor, you'll serve as the overnight Manager on Duty, ensuring our guests receive exceptional hospitality while completing the hotel's nightly financial and operational processes.

This role is perfect for someone who is dependable, detail-oriented, and enjoys working independently while making a positive impact on every guest's stay.

What You'll DoDeliver Outstanding Guest Service

• Welcome guests with a warm, professional attitude during check-in and check-out.
• Handle guest requests, concerns, and questions promptly and efficiently.
• Create memorable guest experiences by exceeding expectations.
• Book transportation and assist guests with local recommendations and directions.
• Create and modify guest reservations.
• Process all payment types accurately, including cash, credit cards, and room charges.
• Resolve billing questions and disputed charges professionally.

Overnight Hotel Operations

• Serve as the overnight Manager on Duty, maintaining a safe, secure, and welcoming environment.
• Complete the nightly audit process, ensuring all end-of-day (EOD) procedures are finalized accurately.
• Verify that all hotel departments have completed their daily responsibilities.
• Run, review, and balance daily financial reports.
• Reconcile accounts and complete required accounting procedures.
• Count and balance cash drawers and complete nightly deposits according to company procedures.

Maintain Hotel Standards

• Keep the front desk and lobby clean, organized, and guest-ready.
• Follow all hotel safety, security, and emergency procedures.
• Protect guest and associate privacy by maintaining strict confidentiality.
• Communicate effectively with managers and other departments regarding overnight activity.
• Attend departmental and hotel meetings as scheduled.
• Stay informed on hotel services, promotions, and local attractions.

What We're Looking For

We're searching for someone who is:

• Friendly, positive, and service-focused
• Reliable and dependable
• Comfortable working independently overnight
• Organized with exceptional attention to detail
• Able to multitask and prioritize effectively
• Honest, professional, and trustworthy
• A strong communicator with excellent customer service skills
• Comfortable using computers and learning hotel software
• Flexible with scheduling, including weekends and holidays

Preferred Qualifications

• Previous Night Audit, Front Desk, or hospitality experience preferred
• Experience with hotel property management systems (PEP experience is a plus)
• Basic accounting or bookkeeping knowledge
• Strong math and problem-solving skills
• High school diploma or equivalent required
• College coursework in Accounting, Finance, Hospitality, or Business is a plus, but not required

Why You'll Love Working Here

At Hilton Garden Inn Asheville South, we're committed to creating a workplace where our team members can grow, succeed, and enjoy coming to work.

Benefits Include

• Weekly Pay
• Direct Deposit
• Critical Illness & Accident Insurance
• Employee Referral Bonus Program
• Hilton Go Team Member Travel Program
• Career Growth & Development Opportunities
• Supportive Leadership Team
• Positive, Team-Oriented Work Environment

If you're looking for a rewarding overnight position where no two nights are the same and your work truly makes a difference, we'd love to meet you!

Hilton Garden Inn Asheville South is an Equal Opportunity Employer and maintains a drug-free workplace.