Statler Hotel Group Sales Manager

Statler Hotel Group Sales Manager

The SC Johnson College of Business unites three top‑ranked schools to deliver a comprehensive, interdisciplinary business education. Its mission is to transcend traditional business boundaries, transforming critical thinking into practical, real‑world solutions. The college’s vision—to inspire leaders who build sustainable, shared prosperity - is supported by core values of excellence, inclusion, engagement, community, and impact. These principles guide every program and initiative, fostering a collaborative environment dedicated to positive societal influence.

The Peter and Stephanie Nolan College of Hotel Administration at Cornell University is renowned for its pioneering hospitality education. Its mission is to cultivate leaders who excel in the hospitality industry through a blend of business acumen and innovative thinking. The college values excellence, community, and a commitment to shaping the future of hospitality.

As part of the SC Johnson College of Business and proudly affiliated with the Peter and Stephanie Nolan School of Hotel Administration—the world’s premier hotel school— The Statler Hotel stands as Cornell University’s living laboratory for hospitality excellence. Known as “the premier hotel that teaches,” The Statler Hotel blends modern elegance with the vibrant energy of campus life, offering guests an immersive experience while serving as the operational training ground for future leaders of the global hospitality industry.

With more than 150 guest rooms, award‑winning service, and state‑of‑the‑art conference and event facilities, The Statler Hotel hosts many of Cornell’s most important gatherings. Its mission is rooted in delivering exceptional guest experiences while advancing hospitality education through hands‑on learning, innovation, and a deep commitment to service. As a cornerstone of Cornell’s hospitality ecosystem, the hotel plays a vital role in shaping the next generation of industry professionals.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

The Group Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. He/she is also responsible for prospecting and closing on assigned accounts/market segments to positively impact hotel revenues. The Sales Manager will work in conjunction with the Director of Sales and Marketing to achieve the hotel’s revenue and market share goals for the hotel. Develop group strategies that drive performance in assigned markets. Responsible for developing new sales as well as for pursuing the rebooking of past events. Collaborate with the Director of Sales and Marketing and the Strategy Team to achieve the correct balance of group business, taking into account transient demand (plan values), to maximize hotel revenue. Have the ability to perform multiple tasks in a fast-paced environment.

The Group Sales Manager to have a clear understanding of the Hotel’s values:

Deliver a WOW - Settle for nothing less than giving our best. Master the fundamentals and beyond. 

CELEBRATE - Ignite our team. Acknowledge contributions. Honor accomplishments. Think big and have fun.

Make the Difference TOGETHER - Empower our team to communicate and act without fear. Connect with transparency, dignity, and respect. Build trust and confidence.

OWN It - Commit to holding ourselves, and each other, accountable for results.

PURSUE Learning - Seek and share knowledge. Nurture personal and professional growth for all. 

LIVE a Life of Service - Be of service to our guests and each other. Humbly contribute our efforts and talents to our Cornell, local and global communities.

This position offers a base salary plus eligibility to participate in the Statler’s Sales Incentive Plan. Participation and payout are not guaranteed and are subject to plan terms and eligibility criteria.

Required Qualifications:

• B.S. degree in Hotel Administration or equivalent experience required. A minimum for three to four years of hospitality, corporate, conference or convention sales experience is required. Ability to manage multiple tasks under pressure in a fast-paced environment.
• Proven organizational, interpersonal and communication (oral and written) skills.
• Effective sales and negotiating skills. Knowledge of sales software, spreadsheet and database applications on PCs.
• Must be proficient with Windows operating systems
• Experience in prospecting for accounts, old and new, and the ability to negotiate and close business.
• Ability to respond back to clients on a timely basis.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful, high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data, and basic arithmetic functions.

Preferred Qualifications:

• Experience with Delphi is a plus

This is a full-time, onsite position based in Ithaca, NY. Salary to commensurate with education and experience.

Rewards and Benefits:

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.
• Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Education Benefits | Working at Cornell

Application Procedure:

When applying through our system, please remember to attach your application materials (Resume and Cover Letter) in either Microsoft Word or PDF format. In the Experience Section of your application, use the "Drop Files Here" box to manually drag document(s) into your application. For a more detailed description and instructions on how to apply online, please click here as an external candidate. 

NOTE: Cornell employees must apply through the Internal Cornell Career site.  

• Relocation assistance is not available for this position.
• No visa sponsorship is available for this position.
• This is a full-time, onsite position based in Ithaca, NY.

Link to job posting: https://jobs.hr.cornell.edu/us/en/job/WDR-00059930/Group-Sales-Manager-The-Statler-Hotel

With a founding principle of “…any person…any study,” Cornell is an equal opportunity employer.