Photo of Southland Casino Hotel, West Memphis, AR

Reservation Agent

Southland Casino Hotel

1550 N. Ingram Blvd.
West Memphis, AR 72301

Casino y Hotel
Gestionado Por Delaware North
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Compensation: $15.00 - $15.00 / hour, Tiempo Completo

The opportunity

Delaware North Gaming is hiring a full-time Reservation Agent to join our team at Southland Casino in Memphis, Arkansas. If you are looking to work in an exciting environment where no two days are the same, this is your next career move. As a Reservation Agent, you take incoming calls from our service team members to ensure the proper response in a timely manner. If you have excellent communication skills, are able to effectively prioritize and multitask, and enjoy working in a fast-paced environment, apply now.

Pay

$15.00 – $15.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

  • Weekly pay
  • Training and development opportunities
  • Employee discounts
  • Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, employee assistance program, and tuition and/or professional certification reimbursement.

What will you do?

  • Answer, screen, and forward calls using a multi-line telephone within three rings. Maintain a professional office environment and professional relations with internal and
  • external customers in accordance with the established DNC customer service program
  • Document all guest requests, concerns, and communication to the responsible personnel for proper handling
  • Verify the accuracy of guest information when reserving a room while following all policies and procedures
  • Monitor and edit all incoming reservations and check for coupon accuracy
  • Monitor house status and assist with room balancing and inventory as needed
  • Communicate effectively with management regarding service issues and breakdowns
  • Assist with Front Desk and Gift Shop when needed

More about you

  • Effective written and oral communication skills, professional telephone etiquette, computer skills including e-mail, spreadsheets, database activity, and keyboarding
  • Capacity to work a flexible schedule
  • Experience handling inbound and outbound calls preferred
  • No high school diploma or GED required

Physical requirements

  • Ability to sit or stand for extended periods of time
  • Adequate vision capabilities

Shift details

Days
Weekends
Holidays

Publicado 10 De Agosto De 2026

Acerca de Southland Casino Hotel

Southland Casino Hotel, located in West Memphis, Arkansas, is a premier, full-service gaming and entertainment destination situated just 7 minutes from downtown Memphis. Following a $320 million expansion completed in 2022, the facility features a modern 20-story hotel tower and a massive 113,000-square-foot casino floor, transforming it from its original roots as a greyhound racing park into a Las Vegas-style venue. 

Casino and Gaming - Gaming Floor: The 113,000-sq.-ft. casino boasts 2,400 slot machines, 50 live table games, and a high-energy sportsbook.
Games Offered: Offerings include a wide variety of slots (ranging from penny to high-limit), blackjack, craps, roulette, and stadium gaming.
High Limit Room: Features 54 high-limit slot machines and six blackjack tables with $50+ minimum bets.
Racing: While focusing on the casino, it maintains its roots with simulcast horse and greyhound racing. 

Hotel Accommodations -
Tower: The hotel is a 20-story, blue-glass high-rise tower.
Rooms: 300 rooms, which include 60-70 suites and 12 penthouse suites.
Amenities: Rooms feature floor-to-ceiling windows, modern decor, and, in some, rain showers.
Pet Policy: Pet-friendly rooms are available.

Dining and Nightlife - Southland offers multiple dining venues ranging from casual to upscale:
PIgnite Steakhouse: An upscale dining experience.
The Kitchens: A large, buffet-style restaurant.
Other Options: The Fry House, The Grind, and Sports Bar &Lamp; Grill.Bars: Several bars are on-site, including the Chairman’s Bar, Charred Oak Bourbon Bar, and the Ignite Steakhouse Bar. 

Amenities and Services
Parking: A 5-story parking garage with 1,250–1,400+ spaces, plus valet parking.
Fitness Center: A 24-hour fitness center is available.
Events: Regular live music and entertainment are featured.
Safety: The facility is equipped with a comprehensive security program, including a weapons detection system. 

Southland Casino is owned and operated by Delaware North, a global leader in hospitality. 

Acerca de Delaware North

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

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