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Front Desk Agent

Crowne Plaza Crystal City - Washington, D.C.

1480 Crystal Drive
Arlington, VA 22202

Hotel de 308 Habitaciónes
Gestionado Por B.F. Saul Company Hospitality Group
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B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 
This position is responsible for anticipating guest needs, exceeding expectations and implementing creative solutions to provide exceptional service. This position is responsible for processing check-ins/outs, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following B. F. Saul Company Hospitality Group high standards of quality to ensure guest satisfaction.
This position requires flexibility for scheduling including weekends and some holidays. 
Responsibilities:
  • Guest Service:  Anticipates and responds to guests in a friendly and positive manner. Responsible for providing the highest level of service. Process check-ins and check-outs, verify billing, create reservations, and process special requests. Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services. Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary. Understands and follows B. F. Saul Company Hospitality Group guest service recovery program. 
  • Financial Results and Cost Control:  Follows proper selling techniques and ensures strategies are utilized to maximize room revenues. Monitors room availability, follows restrictions, and all booking policies and procedures.  Drives sales and maximizes revenue by up-selling rooms and amenities.  B. F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.  Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste. 
  • Self/Workload Management:  Produces required volume of work by planning, organizing and prioritizing work duties.  Adheres to B. F. Saul Company Hospitality Group general work rules and department procedures. Attends all required department and hotel meetings.
  • Safety/Risk Management:  Maintains a clean and safe work area in compliance with B. F. Saul Company Hospitality Group, brand, local, state and federal regulations. Follows all B. F. Saul Company Hospitality Group procedures for guest/team member incidents. Knowledgeable of hotel emergency procedures.
Required Skills and Experience:
  • High school diploma or GED required.
  • 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.
  • Ability to lift, push and pull up to 75 pounds on an occasional basis. EEO AA M/F/Vet/Disabled
$18.50 - $19.50 an hour

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.  Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more. 

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Publicado 13 De Agosto De 2026

Acerca de Crowne Plaza Crystal City - Washington, D.C.


Visit the US Capital and Enjoy Washington, DC

Conveniently located at 1480 Crystal Drive, the Crowne Plaza Crystal City- Washington D.C. is just one mile from Ronald Reagan Washington National Airport. Take advantage of our complimentary shuttle from the airport to the hotel and our location, which is just four miles from the National Mall.

Only a minute ride from the hotel, the Crystal City Metro Station provides easy access to Washington D.C.'s most popular landmarks. Visit Arlington National Cemetery, the Lincoln Memorial, Thomas Jefferson Memorial, Vietnam Veterans Memorial, Martin Luther King Jr. Memorial, or one of the Smithsonian Institution's 17 free museums and zoo, including the National Museum of African American History and Culture. Washington sports fans can catch a Nationals game at Nats Park, or a Capitals or Wizards game at Capital One Arena.

Our seven distinct venues totaling 5,800 square feet of indoor event space, including our luxurious and spacious Grand Ballroom, is available for your unique gathering. For a package deal that takes care of your business needs, you can contact our Meetings Director here at the Crowne Plaza Crystal City-Washington D.C..

All of our guest rooms have complimentary Wi-Fi, flat screen TVs, satellite or cable channels, and ergonomic work desks. Take advantage of our well-equipped fitness center or dine in one of our two onsite restaurants. We look forward to welcoming you to the Crowne Plaza during your next stay!

Acerca de B.F. Saul Company Hospitality Group


The Hospitality Group operates a portfolio of business class hotels that are branded under agreements with Intercontinental Hotels Group, Marriott International, Leading Hotels of the World, Best Western Hotels & Resorts and Hilton Hotels & Resorts. The properties are fully owned by the B. F. Saul organization and we employ a team of enthusiastic hospitality professionals. Please explore our site and learn about our fine organization, excellent people and the principles that guide our success.

Careers

At B. F. Saul Company Hospitality Group, we understand that the success of our company is a direct result of the dedicated efforts of our hard-working team members. 1,100 hospitality professionals strong and growing, our team members are the perfect example of what happens when pride, passion and drive come together to form One Team!

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