IT Implementations Analyst

Pay

Minimum – Anticipated Maximum Base Salary: $68,800 – $92,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Work with product team and project team to assist in implementations elements.
• Work with project team to identify property interfaces, data requirements and any exceptions to an Implementation.
• Educate and train business stakeholders and system users of features.
• Learning systems to create repeatable processes for implementation and training purposes.
• Document the complete configurations necessary for a stable delivery anticipating the unique client requests that may occur during at implementation.
• Plan and create automations that will ensure proper configuration governance of a successful implementation.
• Develop and engage users in training programs.
• Prepare documents and materials for seamless handoff to the client delivery and support teams.
• Comply and enforce IT and Company-wide policies and procedures

More about you

• Associate’s degree or equivalent in information management, business administration, computer science, or a related field 
• Minimum of 2 years of relevant work experience in the hospitality, entertainment, or related industry with exposure to information security 
• Working knowledge of enterprise systems such as point of sale, hospitality, and Microsoft Productivity Suite  
• Experience in documentation, training, and project management
• Experience with Python scripting, Power Shell, and Postman
• Experience in leveraging APIs to interpret system configurations
• Experience with SharePoint and ServiceNow is a plus 

Shift details

Days
M-F
Evenings as needed