Assistant Guest Service Manager
The Bellevue Hotel
200 South Broad Street
Philadelphia,
PA
19102
First opened in 1904, The Bellevue-Stratford quickly established itself as one of the most celebrated hotels in the nation—designed in the French Renaissance style and renowned as a vibrant gathering place for presidents, royalty, and cultural icons. After decades of prominence, the historic property was listed on the National Register of Historic Places in 1977 and underwent an extensive restoration beginning in 2021. Reopened in 2024, The Bellevue now stands as a reimagined, multifaceted destination that honors its legacy while welcoming a new generation of travelers, reaffirming its place as The Grand Dame of Broad Street. Its revival has already earned significant industry recognition, including the 2025 AHEAD Americas Awards for Hotel of the Year and Best Guest Rooms, a #6 ranking in Condé Nast Traveler’s 2025 Readers’ Choice Awards for the Mid-Atlantic, and Gold Key Awards for Best Midscale Lobby and Best Midscale Hotel.
OverviewThe Assistant Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
- Works closely with Sales and Reservations in order to fulfill all special requests for groups, VIP’s, etc.
- Assist daily in the guest reception.
- Responds daily all social media feedback, follow up with guest as well as internally.
- Communicates effectively and genuinely with guests, team members and other departments.
- Assists and often leads guest service training initiatives within the front office department
- Maintains a friendly and caring demeanor at all times in a fast paced environment.
- Maintains a professional image at all times that falls within the hotel and company guidelines for appearance and dress.
- Demonstrates team work by co-operating and assisting colleagues as needed.
- Provides all Front Desk Assistant job duties like registering guests into the hotel in a prompt and courteous manner, using up-selling techniques to maximize room rates; preparing for group check-ins and check-outs, and VIP arrivals
- Maintains and updates all guest profiles
- Reviews all daily and future reservations in order to accommodate special requests, makes amenity cards, works closely with IRD and PH to communicate all F&B requests
- Works with all new hires for FD training.
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Qualifications
- A 4-year college degree and at least 1 year of related experience required.
- Supervisory experience required. Labor experience and OPERA experiences preferred.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Long hours sometimes required. Two overnight shifts with this position.
- Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to stand during entire shift.
- Maintain a warm and friendly demeanor at all times.
Acerca de The Bellevue Hotel
The Bellevue Hotel is a living landmark that embodies the style and revelry of Philadelphia’s gilded days. Part history, part innovation and always timeless, here guests enjoy spacious hotel rooms in a Center City location on Broad Street.
The Bellevue Hotel is embarking on an exciting transformation journey, offering guests a whole new level of luxury and style upon completion. Stay tuned for an unforgettable experience in the heart of Philadelphia and join our team!
Acerca de Highgate Hotels
About the company
Passionate about hospitality? If so, we strongly encourage you to consider an exciting and rewarding career with Highgate Hotels. When joining the Highgate family, you become so much more than an associate; you become part of an elite team of individuals who are committed to providing world-class service to every guest, every time.
About Us
Highgate is an industry-leading investor and manager of hospitality assets. With over 25 years of experience, Highgate is the dominant hotel player in key gateway markets, such as New York, San Francisco, Boston, Miami, Key West and Waikiki, and an expanding presence in key European markets. We operate 100+ hotels and approximately 30,000 rooms around the world, with a diverse portfolio representing everything from legacy brands to bespoke lifestyle and independent hotels.
Boasting award-winning properties in North America and Europe, Highgate's success can be attributed to game-changing technological innovations, fresh insight into hotel trends and a creative approach to hotel management. We elevate the profile and performance of every hotel we touch by adhering to a set of standards that reflects our own expectations for greatness.
Highgate Culture
Highgate fosters an inspiring and inclusive culture that helps to make us best-in-class in the hospitality world. Unlimited career growth, inspiring leadership and long-term career possibilities are just some of the reasons why the most talented individuals in the hospitality world carve out long-term relationships within Highgate.
- Unlimited Career Growth
- Multiple-Brand Experience
- Long-Term Career Possibilities
- Your Chance To Make An Impact
- Inspiring Leadership
- Taking the Pulse of the Workforce
Highgate Benefits Summary
Highgate encourages the health and financial well-being of its associates by providing a comprehensive benefits program, elective coverage options and a savings plan to meet the personal needs of all associates and their families. Eligible full-time associates have the opportunity to participate in Highgate's comprehensive benefit program that includes:
- Medical/Pharmacy
- Dental Coverage
- Vision Coverage
- Life Insurance
- Voluntary Short Term Disability
- Voluntary Long Term Disability
Enhanced Benefit Offerings
- Physician at your Fingertips
- Wells Fargo Insurance Benefit HelpLine
- Employee Assistance Program (EAP)
- Identity Theft Solutions
- Employee Financial Solutions
- Health Care and Dependent Care Flexible Spending Accounts (FSAs)
Voluntary Benefit Offerings
- Trustmark Benefits Universal Life
- Trustmark Benefits Critical Illness
- Trustmark Benefits Accident Insurance
- Precious Pet Care
- Family Protection Plus
