Director of Front Office
The Lowline Hotel
560 King Street
Charleston,
SC
29403
Description
Join our dynamic team at Hyatt House Charleston & Lowline Hotel, managed by Avion Hospitality, where hospitality meets innovation and fun! We are seeking a passionate and experienced Director of Front Office to lead our front desk operations across both properties. If you thrive in a lively environment, enjoy creating memorable guest experiences, and excel at leading teams, this is the perfect opportunity for you to make a difference and grow your career.
Requirements
Key Responsibilities
- Oversee and manage the daily operations of the Front Office departments at both Hyatt House Charleston and Lowline Hotel
- Lead, motivate, and develop front desk staff to deliver exceptional guest service
- Ensure smooth check-in and check-out processes, maintaining high standards of guest satisfaction
- Monitor and improve front office procedures, policies, and guest service standards
- Collaborate with other departments to ensure seamless operations and guest experiences
- Handle guest inquiries, complaints, and special requests with professionalism and a positive attitude
- Manage staffing schedules, training, and performance evaluations for front office team members
- Maintain accurate financial and administrative records related to front office activities
- Analyze operational reports to identify trends, opportunities for improvement, and implement corrective actions
- Manage guest feedback and reviews, turning insights into actionable improvements
- Ability to work Mornings, Evenings and Overnights when needed to train and spend time with the Front Office team
- Manage ordering process for Front Office items such as waters, markets, supplies, guest amenities, etc.
- Uphold brand standards and ensure compliance with hotel policies and safety regulations
- Perform all other duties as assigned by a member of the senior leadership team
Skills And Qualifications
- 5-6 year’s experience within Front Office Leadership positions
Proven experience in front office management within the hospitality industry, preferably in a multi-property environment
- Strong leadership and team-building skills
- Excellent communication and interpersonal abilities
- Ability to handle guest concerns with tact and professionalism
- Exceptional organizational and problem-solving skills
- Knowledge of property management systems and reservation software
- Flexibility to work various shifts, including evenings, weekends, and holidays
- A positive, energetic attitude with a passion for delivering outstanding guest experiences
At Avion Hospitality, we believe in fostering a vibrant, inclusive culture where our team members can thrive and grow. We offer competitive benefits, opportunities for advancement, and a fun, welcoming environment where your contributions truly matter. If you're ready to lead with enthusiasm and make a lasting impact, we can't wait to meet you!
Acerca de The Lowline Hotel
Acerca de Avion Hospitality, LLC
Join Us
Avion is a fast growing Hotel Management company looking for smart, bright and fun people to join our team. We’re determined to keep a good company vibe – friendly, personal, warm and welcoming.
You won’t be just an employee, but you will always be you, with all your talent and potential to help grow your career and Avion alike. You’ll get responsibility, be challenged and set the course of your own future. It’s a journey we’ll take together. Join us!
Our Mission
The mission of Avion Hospitality is to pursue a culture built on relationships, accessibility and transparency while providing the highest quality of service and exceptional results for our owners… which starts with our people.
Our Story
Avion Hospitality was created to capitalize on the opportunity to bring together top performers with amazing talent, a limitless combination. The expertise and knowledge of our team is unparalleled, and we place unprecedented importance on trust and transparency. Now more than ever, owners want to place their trust within an organization that values being high touch, nimble and accessible – and these principles form the core of Avion Hospitality.
We have created a platform on the basis that we will provide the highest level of service starting on day one, by placing infrastructure in front of growth, being vulnerable as to challenge ourselves to where we need to excel and continuing to attract top talent to Avion. In turn, our quality will propel our growth.
