Special Events Specialist
Wind Creek Bethlehem
77 Wind Creek Blvd
Bethlehem,
PA
18015
Description
The Special Events Specialist assists the Promotions Manager in the aspect of execution of all promotional and special events for Wind Creek Hospitality Properties.
Minimum Employment Requirements
- 21 years of age, proof of authorization/eligibility to work in the United States.
- High School diploma or equivalent.
- Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.
- Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.
- Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.
- Maintain consistent adherence to Wind Creek’s customer service standards.
- Must be able to work varied shifts, including weekends and holidays.
Specific Position Requirements
- Six (6) months Customer Service experience- required
- Six (6) months casino experience- preferred
- Must pass an interview panel regarding communication skills, guest services skills, and obvious demonstration of a naturally outgoing, friendly, helpful personality and positive attitude (job audition will be required)
- Must have excellent organizational skills; strong computer skills with experience in word processing
- Demonstrated ability to communicate, in English, effectively both verbally and in writing, and understand and carry out instructions furnished in written, oral, or diagram formats
- Excellent interpersonal, customer service and communication required
- Must successfully pass job interview, including a guest service audition
- Must be able to work independently and as part of a team; Must be able to deal effectively with diverse departments, external vendors and agencies, and have flexibility to work in an ever-changing environment
- Ability to work in a fast-paced environment and meet deadlines
- Must possess a high level of maturity, dependability, and punctuality
- Ability to prioritize and perform multiple tasks and assignments
- Must be able to get along well with all levels of the organization and excel in a team oriented environment
- Ability to maintain professionalism and composure
- Willing to work odd and irregular hours including nights, weekends, and holidays.
- Willing to travel and participate in training as recommended or required.
- Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required.
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
- Must have a Pennsylvania Gaming License (or the ability to obtain and maintain a license) as a requirement for this position.
- Must have willingness and ability to work in a smoke/secondary smoke environment.
Position Responsibilities
- Assists with the execution of promotions and special events for WCH Properties
- Acts as an entertainer and mascot for the property
- Assists with coordinating promotions and special events (New Year’s Eve parties and VIP parties etc.) by staffing events, preparing and distributing employee communications, identifying and contacting suitable vendors, placing and tracking equipment and supply purchases and overseeing placement of casino signage
- Keeps promotional collateral and Digital Media at the property up to date
- Offers excellent guest services based on the 3 Keys and GET
- Completes required paperwork and reporting for the promotion winners including winners’ releases and IRS 1099 forms
- Helps to develop new and exciting promotions
- Fills in for the Coordinator when they are unavailable
- Other duties and responsibilities as assigned
Acerca de Wind Creek Bethlehem
Wind Creek Bethlehem is situated on the site of the historic Bethlehem Steel plant and is located approximately 60 minutes from Philadelphia and the northern New Jersey suburbs and 90 minutes from New York City.
Our hotel features a 254 rooms and 28 suites and 12,000+ square-feet of meeting space. Our Casino features over 3,000 state-of the-art slot machines ranging in denomination from 1¢ to $100, with many unique game themes and Jackpot progressive machines, as well as exciting multi-line, multi-coin, interactive bonus screen games.
Our 150 table games include Blackjack, Caribbean Stud Poker, Craps, Criss Cross Poker, Free Bet Blackjack, Let It Ride, Mini/Midi Baccarat, Pai Gow Tiles, Roulette, Three Card Progressive Poker, and a 30-table Poker Room, with limit and no-limit Texas Hold 'Em; Stud; and Omaha in a smoke-free environment, with state-of-the-art technology, including 12 plasma televisions.
We also offer Live dealer Stadium Gaming where players can participate in low- limit play, live dealer baccarat, and roulette without a table of other players.
Our Food & Beverage venues include two signature restaurants – Chop House at Wind Creek and Urban Table, as well as the Steelworks Buffet and Grill, Chopstick, The Market Gourmet Express, the Coil bar, Molten lounge, which features live entertainment seven nights a week, and Lehigh Valley’s hottest nightclub - Vision Bar.
We also feature the Steel Magnolia Spa & Salon and a family entertainment and childcare facility: Kids Quest and Cyber Quest. Our Event Center includes over 14,000 square-feet of flexible multipurpose and trade show space, accommodates meetings, conventions, and a variety of entertainment events.
As part of the Wind Creek Hospitality Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Our Employee Perks and Benefits
• Blue Cross Blue Shield medical plan
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers
Acerca de Wind Creek Hospitality
Welcome to an experience like no other. Gaming is the heart of Wind Creek Hospitality, but we offer so much more.
Wind Creek Hospitality is the principal gaming and hospitality entity for the Poarch Band of Creek Indians, the only federally recognized Indian Tribe in the state of Alabama.
Our 11 distinct properties in the U.S. and Caribbean provide world-class entertainment, dining, hotel stays, amenities and activities.
Wind Creek continues to grow and offer our guests luxurious destinations and opportunities for escape. Our gaming facilities include: Wind Creek Aruba, Wind Creek Atmore, Wind Creek Bethlehem, Wind Creek Chicago Southland, Wind Creek Curacao, Wind Creek Montgomery, Wind Creek Wetumpka, as well as racetracks in Alabama and Florida.
Our Purpose
Our genuine engagement and positive energy provide Guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone has a feeling of belonging and importance.
At each location, Wind Creek has built a unique company culture that supports its Team Members in remarkable ways. Everything we do is guided by a simple value system:
Do it right. Be the best. Have fun.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Explore our Opportunities on Casino Careers & Hospitality Online!
Listen to what our employees say about us:
https://youtu.be/bvPyIdGjmhI
Our Perks
- Blue Cross Blue Shield medical plan*
- Dental plan
- VSP vision plan
- 401(k) savings plan
- Life and disability insurance
- Paid time off
- Employee dining rooms
- Career training and planning
- Quarterly incentive bonuses
- Employee fitness centers with on-staff trainers*
*Not available at all locations
Types of Jobs
- Gaming
- Hotels
- Facilities
- Food & Beverage
- Corporate
