Assistant Front Desk Manager

JOB SUMMARY

At Hyatt, we believe our guests choose us because of our caring and attentive associates who deliver efficient service and meaningful experiences. The Assistant Front Desk Manager reports to the Front Desk Manager and is responsible for overseeing aspects of front operations, including staff training, scheduling, inter-departmental communication, and ensuring excellent guest service. This leader must be highly organized, an effective communicator, and able to resolve guest concerns promptly while setting the tone for a culture of service excellence.

KEY RESPONSIBILITIES

• Lead daily front desk operations, ensuring brand standards, guest satisfaction, and smooth service delivery. Assist in supervising and coordinating front desk staff to ensure efficient daily operations. Recruit, train, coach, and counsel team members to reflect Hyatt service standards.
• Act as a role model by performing front desk tasks when needed and ensuring adherence to policies, including cash handling.
• Maintain effective communication and collaboration with Housekeeping, Reservations, and other departments to ensure seamless guest experiences and operational flow.
• Complete audit procedures, as needed.
• Handle guest issues and complaints with professionalism, ensuring timely resolution and satisfaction.
• Ensure staff remain knowledgeable about rates, packages, and promotions.
• Maintain guest room inventory and oversee same-day selling procedures to maximize occupancy and revenue.
• Support employee development, recognition, and performance management, fostering teamwork and accountability.
• Step in as acting Manager in the absence of the Front Desk Manager.
• Monitor and maintain the Front Office systems and equipment to ensure their optimum performance.
• Comply with attendance rules and be available to work on a regular basis and coverage as needed.
• Maintain a safe guest and work environment and protect the hotel asset.
• Perform any other job-related duties assigned.

QUALIFICATIONS

• Minimum 2 years of progressive hotel rooms management or front office leadership experience (Hyatt experience preferred).
• Previous hotel experience required; hospitality degree a plus.
• Strong leadership qualities with the ability to motivate, coach, and influence a diverse team.
• Proven customer service and conflict-resolution skills.
• Proficiency in Microsoft Word and Excel; strong administrative and organizational abilities.
• Proficiency with property management systems (PMS) and basic office software, preferably experienced with Hyatt PMS.
• Must have open availability, including the ability to work weekends and holidays as needed.Clear, concise verbal and written communication skills in English.
• Professional presentation and service-oriented style.
• High energy, entrepreneurial spirit, and focus on driving results.
• Ability to carry/lift up to 50 lbs.

TEAM CULTURE: 

Dedicated, satisfied, and engaged team members are the key to our continued success. At the Hyatt Place I Hyatt House Los Angeles International Airport, we strive for innovative ways to enhance our comprehensive selection of benefit offerings. Our employees are eligible for our extensive menu of benefit programs.

The Hyatt Place I Hyatt House LAX benefits offerings include:

• Healthcare insurance for you and your qualifying family provided at no-cost.
• Dental insurance
• Vision insurance
• 401(K) plan with employer match
• Paid holidays, vacation, and personal time off
• Discounted hotel rooms for team members and family

Take that next step in the best part of your career journey by connecting with our hiring team.

Today, Hyatt remains a beacon of innovation, quality, and success. This continued leadership is the result of our employees staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Yes – To Opportunities and Positive Experiences.
• Ambitious- We believe in having a strong desire and determination to achieve success.
• Thriving- We encourage you to grow and succeed and help you accomplish your goals.
• Thoughtful- Hyatt cares and is attentive to both our guest and employees to their needs and feelings.

If you LOVE what you do, The Assistant Front Desk Manager position with the Hyatt Place I Hyatt House Hotel LAX is a great opportunity for you.