Turndown Attendant

Job Description

JOB DESCRIPTION

Position: Turndown Attendant                                           Classification: Non-Exempt

Department: Housekeeping                                               Department Head: Director of Housekeeping

Reports to: Director of Housekeeping

Welcome to Conrad Nashville. We offer luxurious accommodations and exceptional service in the ever-evolving Nashville hospitality industry. Join our dynamic team, learn and grow in a culture of collaboration. Our priority is your well-being, which is why we offer competitive compensation packages, healthcare insurance, 401k plans, and team member discounts. Living and working in Nashville provides access to diverse cultural attractions, entertainment venues and culinary experiences. At Conrad Nashville, you can make a positive impact and be part of a world-class hospitality brand. Join us and discover all that we have to offer.

Job Summary

We are looking for a professional Evening Service (Turn Down) Attendant able of attending to Conrad Nashville with integrity and attention to detail. The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation. The Evening Service (Turn Down) Attendant cleans and maintains all guests’ rooms, corridors and service areas on guest room floors, ensuring hotel's standards of cleanliness.

Job Duties

• Maintain regular attendance in compliance with Chartwell Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of appearance and grooming, which include wearing a correct nametag and uniform when working.

• Cleans and sanitizes all assigned rooms and bathrooms
• Follows the designated sequence of room assignments
• Follows policies and procedures in preparing for and performing turndown service
• Replaces all amenities and linens according to hotel standards
• Keeps cart and linen closets clean and orderly
• Notifies Supervisors of discrepancies such as vacant rooms, etc.
• Cleans assigned rooms within shift time requirements, passing all inspections
• Assists in preparation and deep cleaning of VIP rooms
• Cleans spots on walls
• Cleans spots on carpets
• Completes special cleaning projects
• Refills cleaning bottles with chemicals according to department guidelines
• Approach all encounters with guests and team members in a friendly, service-oriented manner.
• Anticipates guest needs, demonstrating sensitivity and responsiveness, ensuring complete guest satisfaction and repeat business
• Familiar/knowledgeable about the hotel and able to explain the locations and operating hours of hotel facilities
• Satisfies guest requests for information and services
• Demonstrates a friendly attitude to co-workers and all other hotel staff
• Treats guests and other employees with courtesy and respect
• Consistently maintains a positive attitude that ensures the best guest experience
• Gives recognition to repeat guests
• Follows procedures when entering guest rooms, always keeping the guest’s need for privacy in mind
• Handles all guest complaints, notifies Manager of actions taken
• Adheres to OSHA regulations and hotel policies and procedures regarding emergencies, safe work practices, and wearing of protective gear as necessary
• Adheres to OSHA regulations and hotel cleaning policies and procedures to ensure professional appearance of hotel
• Thorough knowledge of proper cleaning methods for various surfaces
• Uses proper chemicals when cleaning as described by the department’s procedures
• Thorough knowledge of proper carpet and upholstery care policies and procedures
• Adheres to established cleaning schedules and methods to extend life of carpet and professional appearance of hotel
• Performs all duties in a timely and professional manner
• Performs a visual inspection before leaving any areas
• Follows procedures for issuance and return of room keys, prioritizing of rooms, record-keeping, and status updates
• Demonstrates working knowledge and team effort in accomplishing additional projects as assigned
• Observes hotel telephone etiquette, message, and call handling procedures
• Reads departmental log book and bulletin board on a daily basis
• Observes guidelines for using and maintaining all pertinent equipment
• Follows policies and procedures in preparing for and performing turndown service
• Attends all department meetings as scheduled
• Maintains assigned closets and employee areas in accordance with established policies and procedures
• Demonstrates ability to provide coverage in related departments as directed
• Special projects and duties as assigned

Physical Requirements

• Lifting may include equipment or furniture weighing up to 100 lbs. with or without reasonable accommodations.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.
• Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations.

Benefits:

• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.