Food & Beverage Service Associate

Food & Beverage (F&B) Service Associate

Property: Staybridge Suites by IHG Miami Airport
Management Company: Bali Group
Location: Miami, Florida
Department: Food & Beverage
Reports To: General Manager
Employment Type: Hourly, Non-Exempt

About Bali Group

At Bali Group, our journey has always been about more than managing hotels. It is about people, creating opportunities, developing talent, and building teams that take pride in delivering exceptional hospitality.

As we expand our operations into Miami, Florida, we are looking for people who share our passion for hospitality and want to grow with us.

Position Summary

The Food & Beverage Service Associate is responsible for preparing and serving a fresh, inviting, and well-organized food and beverage experience for our guests. This includes daily breakfast, lunch, dinner, banquet events, and evening social hours, in accordance with IHG brand standards, hotel industry standards, and health regulations.

F&B Service Associates are cross-trained to work in both breakfast and evening social hour service areas and are scheduled according to business needs.

Key ResponsibilitiesBreakfast Service | Morning Shift

• Set up and maintain the breakfast buffet with an attractive, abundant, clean, and organized presentation according to brand standards.

• Prepare cut fruit, coffee, and juices; set out cold items such as pastries and cereal; and warm and present hot food items.

• Restock food, beverages, dishes, and utensils throughout service.

• Clean the breakfast area and kitchen before the end of each shift.

Evening Social Hour | Scheduled Social Evenings

• Set up and maintain the social hour food presentation in an attractive, abundant, clean, and organized manner according to brand and company standards.

• Prepare and present the social hour menu, including cold items and hot food arranged in chafing dishes.

• Stock sodas, juices, and beverage stations while greeting each guest with personalized service.

• Maintain a clean dining area during service.

• Break down the setup and thoroughly clean the kitchen after service.

General Food & Beverage Responsibilities

• Take inventory of food, beverages, and supplies.

• Assist with placing orders and organizing and storing deliveries.

• Wash dishes, glassware, flatware, and serving equipment and return them to designated storage areas.

• Clear and clean tables as guests leave.

• Wipe up spills, sweep, mop, and remove trash to maintain a clean and welcoming environment.

Additional Job Duties

Customer Service

• Greet every guest warmly and provide friendly, attentive service.

• Respond promptly to guest requests and answer questions about menu items and ingredients.

• Anticipate guest needs and proactively offer assistance.

Teamwork

• Treat colleagues and guests with respect.

• Demonstrate reliability and follow through on commitments.

• Work closely with Front Office and Housekeeping teams to ensure smooth hotel operations.

Food Safety & Compliance

• Follow all health department rules and regulations regarding food handling, preparation, and storage.

• Maintain proper food temperatures, labeling, and stock rotation.

• Ensure compliance with applicable food safety and sanitation standards.

Quality Standards

• Keep all food and beverage stations clean, stocked, organized, and inviting.

• Monitor work for accuracy, consistency, and thoroughness.

• Maintain presentation standards in accordance with hotel and brand expectations.

Safety & Security

• Use kitchen equipment, cleaning supplies, and chemicals safely and properly.

• Follow hotel key control and security policies.

• Promptly report unsafe conditions or potential hazards.

Dependability

• Maintain consistent attendance and punctuality.

• Be available to work early mornings, evenings, weekends, and holidays as required by business needs.

Qualifications

• Minimum of 1 year of experience in hotel breakfast service, restaurant operations, banquets, or food service.

• Basic knowledge of food and beverage preparation.

• Florida Food Handler certification or ability to obtain certification within 60 days of hire.

• Fluent English communication skills, both spoken and written.

• Spanish language proficiency is an advantage.

• High school diploma or equivalent preferred.

• Authorization to work in the United States.

Physical Demands & Working Conditions

While performing the duties of this position, the employee is regularly required to:

• Stand and walk for extended periods.

• Use hands, reach, bend, and communicate verbally.

• Work near hot surfaces and kitchen equipment.

• Regularly lift or move up to 25 lbs.

• Occasionally lift or move up to 50 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer

Bali Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

This job description is intended to describe the general contents and requirements of the position and is not an exhaustive statement of duties, responsibilities, or requirements.