Photo of Bally’s Evansville, Evansville, IN

Clerk - Front Office

Bally’s Evansville

421 NW Riverside Drive
Evansville, IN 47708

243 Room Hotel Casino
Managed By Bally’s Corporation
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Compensation: $15.00 per hour, Full-Time

Description

Job Summary

Provides spectacular guest service while processing requests through the front desk and switchboard operations.

Qualifications

High school diploma or General Education Degree (GED); and 1 to 3 months’ related experience or training

Essential Job Functions
  • Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous manner using service standards.
  • Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.
  • Accurately and promptly connect all administrative or guest calls in a timely manner.
  • Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.
  • Accurately process credit card charges to be applied towards reservations.
  • Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.
  • Works with both lodging & gaming systems in processing reservations.

     Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.

     Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.

     Research and accurately prepare request for “comps” when necessary.

     Must be able to stand for prolong periods of time (7+ hours).

     Able to correctly and procedurally register guests in accordance to established service standards.

     Obtain appropriate amount of credit/payment for guests stay

     Issue room keys to registered guests

     Able to correctly and procedurally settle/close out guest accounts upon their departure

     Able to correctly and procedurally close out shift at the end of their shift

  • Must be able to lift up to 25 lbs; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
  • Must be able to understand and communicate in English.
  • Must be able to work a variety of hours, holidays and weekends.
  • May be required to perform other duties as assigned.
    Certifications, Licenses, Registrations
    Must be able to obtain and maintain an Indiana Gaming license.
    Access To Gaming Facility
    Yes
    Access To Sensitive Materials
    Yes, Patron information
Posted July 17, 2024

Bally’s Evansville

Bally’s Evansville offers 45,000 sq. feet of gaming space, 1,000 slot machines, 30 electronic and live tables, a sports book, 338 hotel rooms and suites, three restaurants, four bars, a live entertainment venue, and 50,000 sq. ft. of interior and exterior convention and event space.

Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".