Photo of Bally’s Evansville, Evansville, IN

Clerk - Front Office

Bally’s Evansville

421 NW Riverside Drive
Evansville, IN 47708

243 Room Hotel Casino
Géré par Bally’s Corporation
Sauvegarder

Compensation: $15.00 per hour, Temps plein

Description

Job Summary

Provides spectacular guest service while processing requests through the front desk and switchboard operations.

Qualifications

High school diploma or General Education Degree (GED); and 1 to 3 months’ related experience or training

Essential Job Functions
  • Able to correctly and procedurally, answer all incoming telephone calls in a prompt and courteous manner using service standards.
  • Accurately process all reservations received from all sources offered to guests to include hotel, special events and concerts.
  • Accurately and promptly connect all administrative or guest calls in a timely manner.
  • Accurately and efficiently update and verify all information received with regard to travel agents, group records, sold out dates, special rate dates, minimum sales, etc.
  • Accurately process credit card charges to be applied towards reservations.
  • Maintain awareness of all marketing promotions, special events, general facility information and hotel rates and specials to insure efficient distribution of information to our guests.
  • Works with both lodging & gaming systems in processing reservations.

     Effectively offers guests alternative options on reservations when initial request cannot be fulfilled.

     Effectively handles customer disputes to the best of their ability and directing guest disputes to the appropriate source when necessary.

     Research and accurately prepare request for “comps” when necessary.

     Must be able to stand for prolong periods of time (7+ hours).

     Able to correctly and procedurally register guests in accordance to established service standards.

     Obtain appropriate amount of credit/payment for guests stay

     Issue room keys to registered guests

     Able to correctly and procedurally settle/close out guest accounts upon their departure

     Able to correctly and procedurally close out shift at the end of their shift

  • Must be able to lift up to 25 lbs; and be able to, walk, push, pull, grasp, reach, stoop, bend, twist and climb up and down stairs.
  • Must be able to understand and communicate in English.
  • Must be able to work a variety of hours, holidays and weekends.
  • May be required to perform other duties as assigned.
    Certifications, Licenses, Registrations
    Must be able to obtain and maintain an Indiana Gaming license.
    Access To Gaming Facility
    Yes
    Access To Sensitive Materials
    Yes, Patron information
Publié Le 2 Avril 2024

Bally’s Evansville

Bally’s Evansville offers 45,000 sq. feet of gaming space, 1,000 slot machines, 30 electronic and live tables, a sports book, 338 hotel rooms and suites, three restaurants, four bars, a live entertainment venue, and 50,000 sq. ft. of interior and exterior convention and event space.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.