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Maintenance Technician

DoubleTree Resort by Hilton Hotel Lancaster

2400 Willow Street Pike
Lancaster, PA 17602

185 Room Resort
Managed By Willow Valley Associates

We create great experiences! Help us create something great by joining our award-winning team!

Looking for a well-rounded, competent individual with knowledge of plumbing, HVAC, and electrical maintenance to join our award-winning team. Utilize your skills while keeping our property in tip-top condition for our valued guests and team members!


Full or Part Time Available.


The Maintenance Technician is responsible for maximizing the quality, effectiveness, and productivity of the facilities. This position maintains Willow Valley’s first impression to our guests, residents, clients and the community. The Maintenance Technician works closely with the Manager of Maintenance, General Manager, Front Desk Staff, and Housekeeping Staff.

Essential Duties and Responsibilities include the following:

  • Completes room Preventative Maintenance and associated documentation.
  • Responsible for key cards, locks and securing mechanical rooms as well as other areas of the building.
  • Troubleshoots pumps, motors, HVAC equipment, kitchen equipment and lighting. Clean, change filters and trouble shoot HVAC systems.
  • Responds and resolves plumbing problems including clogs, broken faucets and toilets, leaks in the domestic water supply as well as the sanitation lines.
  • Maintains swimming pool and associated equipment, performs water quality tests and document readings in accordance with state laws.
  • Cleans and prepares areas to be painted. Completes touch up painting and finish coat painting.
  • Responds to emergency calls, or when an alarm is triggered and sent to the monitoring company.
  • Establishes or adjusts work procedures to meet deadlines.
  • Works in a Team oriented environment and is expected to assist, communicate and coordinate repairs with fellow Team Members and Team Leaders.
  • Assists with maintaining pest control logs and documentation as well as activities required to control pest activity.
  • Removes snow from roofs, sidewalks and parking lots. Maintains walking surfaces to avoid icy, slippery conditions.
  • Picks up and removes litter and cigarette butts from trash receptacles, parking lots, landscape beds and turf areas.
  • Assists the housekeeping department to clean facilities and turn mattresses.
  • Friendly, outgoing and responsive to guests and the general public’s requests providing excellent customer service.
  • Follows established Willow Valley Associates and Hilton company policies, procedures and practices to ensure compliance and consistency with all Team Members and guests.
  • Due to seasonal needs within the Hospitality Industry it may be necessary to adjust schedules to meet the demands of this business
  • Perform other duties as assigned.

Certificates, Licenses, Registrations, Other Skills and Abilities

A current valid Pennsylvania driver’s license is required.  Team Members driving WVA vehicles must be at least 21 years of age with a clean driving record.

Education and/or Experience 

High School diploma or general education degree (GED); and one year related experience and/or training; or equivalent combination of education and experience. Must have basic knowledge of plumbing, HVAC and electrical maintenance.

Safety Policy and Procedures

The Team Member in this position is responsible for following Willow Valley's safety policies and procedures, promoting safety, and identifying areas for improvement.  The Team Member must be knowledgeable about and follow Willow Valley's Safety Manual.  The Team Member will be reviewed annually on workplace safety and must submit to random drug testing. This is a Safety-Sensitive Position as defined in the Drug Free Workplace Policy.

Reasoning Ability 

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills 

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers, the general public or Team Members.    Must be able to speak, read and write English.

Mathematical Skills 

Basic skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Physical Demands 

While performing the duties of this job, the Team Member is regularly required to move 1-50 lbs.; stand; walk; bend; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member is occasionally required to sit. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

Environmental Conditions

The Team Member in this position is occasionally exposed to fumes or airborne particles, outdoor weather conditions, extreme cold and extreme heat, and may have to work in high, precarious places. The Team Member will frequently be exposed to wet or humid conditions, will work near moving mechanical parts, and be exposed to caustic or toxic chemicals. The Team Member will regularly have a risk of electric shock. The noise level is moderate.

Computer Skills

Outlook Email, basic typing and computer skills

Complexity & Judgment

Work requires performing routine and non-routine tasks.  Work is diversified and requires judgment in the application of established rules and procedures within established guidelines.

Guest & Team Member Relations

This position maintains regular contact with Guests and Team Members and/or the public.  The purpose of this contact is to address issues and concerns and establish business relationships.  Resolving difficult situations is usually referred to a higher-level Team Member.

Posted December 5, 2023

DoubleTree Resort by Hilton Hotel Lancaster

Our Hotel

Doubletree Resort at Willow Valley is part of an extraordinary third-generation family business built in the heart of scenic Lancaster County, Pennsylvania. In 1965, the Thomas family set out to create a way of working and living based on treating everyone with the kindness and generosity of family, living out the tenets of their faith.

The Doubletree commitment to providing every guest a warm and sincere welcome, as represented by the signature Doubletree Chocolate Chip Cookie, is a perfect fit with the Willow Valley’s culture of warmth and hospitality. This caring attitude is appreciated by visitors from around the country as well as local residents, and the Thomas family is an active part of the Lancaster community.

DoubleTree by Hilton Mission

At DoubleTree, service is more than just giving guests a quick and efficient check-in and a clean room. DoubleTree is committed to providing more than what guests expect and strives to differentiate its services from competitors when travelers stay at any DoubleTree across the globe.

We call this a Culture of CARE


It’s Doubletree’s commitment to total service quality. The CARE concept grew out of the belief that if you treat guests and team members with CARE, they’ll stay with you.