Table Games Supervisor

Job Functions:

• Monitor all pit games in assigned pit. 
• Open and close table games in assigned area verifying count as provided by the dealer. 
• Inspect card decks prior to play. 
• Track and record player buy-ins, wins, losses and bet amounts. 
• Monitor bets and payouts and correct as needed. 
• Complete rating cards for players. 
• Initiate and verify fills to tables. 
• Investigate and resolve guest complaints or concerns in accordance with standard procedures. 
• Maintain security of all games, monies and personnel. 
• Must respond calmly and make rational decisions when handling guest demands. 
• Be alert to any unusual or questionable activity by team members and guests and take appropriate action to correct the situation within established policies and procedures. 
• Monitor the volume and quality of pit business and adjust game spread and table limits as appropriate within established policy.
• Performs other duties as assigned.  

Job Requirements:

• Equivalent to a high school diploma with knowledge of game and dealing techniques. 1-2 years supervisory experience is preferred.
• Must have previous Table Games Dealer experience. 
• Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority. 
• Ability to read and comprehend simple instructions, short correspondence, and memos. 
• Ability to write simple correspondence. 
• Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. 
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. 
• Ability to deal with problems involving a few concrete variables in standardized situations. 
• Must possess excellent customer relations and communication skills. 
• Must be able to get along with co-workers and work as a team. 
• Must present a well-groomed appearance 
• Ability to communicate with Team members and guests 
• Ability to successfully fulfill the pre-employment process 
• Ability to work flexible shifts and days of the week including holidays 
• Ability to obtain and maintain all necessary licensing
• Frequent walking, standing, kneeling, twisting, bending and lifting