Photo of Fairfield Inn & Suites Cape Cod Hyannis, Hyannis, MA

Guest Service Agent

Fairfield Inn & Suites Cape Cod Hyannis

867 Iyannough Road
Hyannis, MA 02601

125 Room Hotel
Managed By Waterford Hotel Group

Hotel discounts, same day pay, holiday pay, advancement opportunities!

Come for a JOB, stay for a CAREER.

Compensation: Competitive Pay!, Part-Time

ABOUT US

At Waterford Hotel Group we pride ourselves on cultivating a workplace that feels like home and brings out the best in you, each and every day. We will celebrate your successes, appreciate your strengths, and offer an environment where each of us can truly be ourselves. We provide competitive compensation and benefits, a tight-knit and supportive work environment, plus numerous opportunities for professional development and advancement. Come for a JOB, stay for a CAREER.

Guest Service Agent Overview:

Guest Service Agent is a fun, yet challenging role within the hotel, often the first and last point of contact for guests.  Guest Service agents have a huge impact on the overall guest experience. Because of the visibility of this role within the hotel, most guests will contact the front to resolve any questions or concerns they may have during their stay.   The Guest Service agents need to think quickly on their feet and be able to handle many situations during their shift.  They must be able to prioritize and multitask to ensure guest satisfaction, all with a positive and pleasant demeanor. A “can-do “attitude is a must for front desk agent. 

Responsibilities include:

  • Greeting & Thanking guests in a sincere and friendly manner

  • Checking in and checking out guests.

  • Assigning rooms & taking care of administrative duties

  • Answering phone

  • Posting charges to appropriate accounts

  • Performing duties on a daily checklist

  • Passing information within departments to ensure guest satisfaction. 

  • Communicating with guests and ensuring their needs are met. 

Job Requirements:

If you are interested in kickstarting your career in the hotel industry and have the following skills, we would love to speak with you:

  • keen eye for detail, time management and great customer service skills.

  • Pleasant and friendly demeanor.

  • Able to work as a team and independently. 

  • Flexible working hours.

  • Ability to work with little or no supervision while meeting high-performance standards.

  • Physical mobility and stamina.

  • Ability to follow instructions.

  • Must be available to pass a background check.

WATERFORD HEALTH AND WELLNESS

Health Insurance is available on the first of the month after hire!

We value the health and wellness of you and your family. Full time associates can enroll in medical, dental and vision coverage and part-time associates averaging 17.5 hours a week can enroll in dental and vision coverageEveryone’s needs are different and there is something for everyone with numerous supplemental insurances to choose from.

We know that life gets in the way, and YOU deserve to recharge.

Full-time associates receive paid time off within the first 90 days of employment.  We also offer paid holidays for eligible associates.  If you stick with us for five years or more, enjoy paid days off for your Birthday and Employment Anniversary date! 

EXCITING EXTRAS

On Demand Pay- Why wait for pay day – get your pay when you need it24/7.

Pet Insurance- We cover the whole family, and all associates are eligible for discounted pet insurance.

401k Plan- Nobody wants to work forever, start planning for your future now.

Hotel Discounts- It’s one of the biggest industry perks.

Shoes for Crews- All associates are eligible for a shoe subsidy through Shoes for Crews.

For more information, please visit our website at waterfordhotelgroup.com

EOE/M/F/D/V

Posted February 18, 2024

Fairfield Inn & Suites Cape Cod Hyannis

Explore the heart of Cape Cod with our Hyannis hotel

Experience the comfort of intuitive service, well-designed accommodations, and budget-friendly amenities when staying at the Fairfield Inn & Suites Cape Cod Hyannis. Our hotel's premier location in Hyannis, Massachusetts puts guests in the heart of it all whether strolling nearby Main Street, whale watching, relaxing at the beaches, or shopping the Cape Cod Mall. Travel in confidence knowing our knowledgeable and courteous staff is available 24/7 to help ensure a comfortable stay. Guests enjoy a free hot breakfast and complimentary in-room high-speed Internet access along with free Wi-Fi in our modern and inviting lobby. Our hotel's guest rooms and suites are furnished with large work areas, plush mattresses and fluffy pillows allowing you room to work hard and rest easy. A well-equipped exercise room and indoor pool are also available. At the Fairfield Inn & Suites Cape Cod Hyannis, you're our #1 priority. We promise you'll be satisfied, or we'll make it right. That's our commitment to you.

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