Cluster Reservations Guest Service Executive- & Conrad Singapore Orchard
Conrad Centennial Singapore
Two Temasek Boulevard
Singapore,
038982
Singapore
Full-Time
Description
Overview of Role
A Cluster Guest Service Executive with Conrad Hotels and Resorts serves as the first line of inquiry for all reservations within the hotel.
What will it be like to work for this Hilton Brand?
We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.
What will I be doing?
As Cluster Guest Service Executive, you will serve as the first line of inquiry for all reservations within the hotel - Conrad Centennial Singapore & Conrad Singapore Orchard. You are responsible for offering excellent customer service, options, and other solutions to meet guest needs. Specifically, a Guest Service Executive will be responsible for performing the following tasks to the highest standards:
- Efficiently convert enquiries into contracted business
- Respond positively to enquiries to develop future sales leads
- Identify sales leads, as appropriate
- Respond to all guests in a highly professional manner, including ensuring all reservations are completed accurately and to the guest’s expectation
- Provide prompt and efficient service while maintaining the hotel brand standards
- Monitor the standards and performance of the team member together with Reservations Supervisor with an emphasis on training and teamwork.
- Generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts.
- To assist Reservations Supervisor on daily follow-up/reports such as no show and cancellation reports to maximum revenue opportunity.
- Performs other duties and responsibilities as assigned or required by the management
Requirements
A Cluster Guest Service Executive serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Proficiency with computers and computer programs, including Microsoft Office
- Outstanding administration and organizational skills
- Good command of written and spoken English
- Highly professional in telephone manner and excellent communication skills
- Ability to work independently
- Positive attitude and committed to delivering a high level of customer service
- Vocational training in related field, preferred
- Previous experience in a reservations environment, preferred
What benefits will I receive?
Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton
Conrad Centennial Singapore
Experience The Best Of Marina Bay
Our hotel rises high above Marina Bay with panoramic views of the Singapore skyline. Enjoy spacious rooms and luxury suites, elegant restaurants, a rooftop pool, and an intimate spa. The hotel is near iconic landmarks such as Esplanade, Merlion Park, Suntec Convention Center, and the Singapore Flyer, as well as world class art museums and galleries.
Spanning 31 floors, our modern rooms are some of the largest in the city, starting from 40 square metres. Each room is awash with natural daylight and offers spectacular views of Marina Bay and the Singapore skyline.
Venture to dine at our hotel. Our offerings range from the timeless tradition of afternoon tea in the Lobby Lounge to traditional Chinese cuisine at Golden Peony. Try a delightful spread of local specialties at Oscar’s or have a nightcap on The Terrace.
Our 1,285 square meters of flexible event space includes two ballrooms and several meeting rooms. Host an event to remember with guidance from our event specialists.
Visit our fourth floor oasis, your destination for wellness and relaxation.
Unwind by the rooftop pool and take in the skyline views from a day bed. Indulge in a personalized treatment at Conrad Spa, or stay on top of your routine at our 24 hour fitness center.
