Photo of Hotel Indigo Pittsburgh University/Oakland, Pittsburgh, PA

Guest Service Agent

Hotel Indigo Pittsburgh University/Oakland

329 Technology Drive
Pittsburgh, PA 15219

111 Room Hotel
Managed By HHM Hotels
Save

Full-Time

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted February 8, 2024

Hotel Indigo Pittsburgh University/Oakland

Built on the site of the former J&L Steel Mill, The Hotel Indigo® Pittsburgh University/Oakland is nestled in between Southside and Oakland. This vibrant boutique hotel gives nod to its steel mill past and its high tech existence today. Each of our spacious rooms features plush bedding, spa-inspired showers, ergonomically designed desk chairs, free Wi-Fi, and views of the Monongahela River. Our restaurant and lounge, Eliza, takes its name from the Eliza Furnace that once existed at the J& L Steel Mill. Additionally, our Rooftop Bar and yoga deck provide spectacular views of Southside, and the Hot Metal Bridge, which carried 180 tons of steel per hour over the Monongahela River during WWII.