Photo of Residence Inn by Marriott Kansas City Olathe, Olathe, KS

Guest Service Agent

Residence Inn by Marriott Kansas City Olathe

12215 S. Strang Line Road
Olathe, KS 66062

90 Room Extended Stay
Managed By HHM Hotels
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Part-Time

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted January 28, 2024

Residence Inn by Marriott Kansas City Olathe

Our Hotel

Travel becomes a breeze when you reserve at Residence Inn Kansas City Olathe. Our extended-stay hotel is ideal for leisure and business travelers who want to feel at home during their stay. We're located near popular attractions including Stone Pillar Vineyard & Winery and Oak Park Mall. Large corporations close to our hotel include Exxon, John Deere, CenturyLink, Husqvarna, Pepsi, Aldi and Garmin. Upon arrival, retire to our spacious suites appointed with fully equipped kitchens, distinctive living areas and ergonomic workspaces. During your stay, enjoy complimentary high-speed Wi-Fi and a full hot breakfast buffet. After a day full of sightseeing, unwind at the outdoor courtyard where you can grill or sit by the fire with snacks from The Market. When downtime arises, head to our fitness center for a brisk but meaningful workout and then visit our indoor pool and jacuzzi for a refreshing dip.