Welcome Ambassador (Valet Parking)

Description

A Welcome Ambassador is responsible to maintain the highest standard of service at the front entrance, to provide the highest standard of Valet Parking service at all times, and to undertake any other duties and responsibilities as required by the Management.

What will I be doing?

As a Welcome Ambassador, you would be responsible for overseeing valet operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and requests and resolve guest issue in a timely, friendly and efficient manner.
• Ensure all parking transactions are accurate, banks are balanced, deposits are correct and secured and discrepancies reported.
• Maintain an inventory of operating supplies.
• Monitor and maintain all parking equipment and report needed repairs.
• Perform Valet Parking Attendant duties, as needed.
• Ensure a good traffic control with all incoming taxis and private cars.
• Ensure to help arrival and departure guest loading / unloading the luggage with care.

• Drive the General Manager’s car according to the orders assigned by Concierge.

• Maintain the General Manager’s car under clean and orderly conditions at all times.

Requirements

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!