Sales Administrative Executive

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement

An Administrative Executive is responsible for providing administrative support for commercial leaders to ensure commercial success with focus on maximizing business opportunities and increasing business conversions.

What will you be doing?

As an Administrative Executive, you will be responsible for performing the following tasks to the highest standards:

• Provide administrative support to commercial leaders so as to ensure commercial success in business acquisitions and conversions.
• Qualify business opportunities and respond to all enquiries in a prompt and professional manner.
• Have knowledge and skills to create and amend room reservations (including group reservations).
• Have knowledge and skills to create and amend accounts and bookings in Delphi fdc.
• Prepare daily/ weekly/ monthly reports and presentation slides.
• Prepare proposals and contracts for groups, meetings and events.
• Prepare corporate rate agreements and follow up on accurate rate loading upon receipt of signed agreements.
• Quality check on accurate rate loading for accepted RFPs.
• Support in coordination of site inspections and have the ability to conduct site inspections independently.
• Follow up on rooming list and groups cut off in the system.
• Follow up on final bill settlement of groups, meetings and events.
• Prepare welcome letters and thank you messages and follow up on post event feedback forms.
• Monitor and maintain stock of stationery and corporate gifts and take initiative to reorder or source for new products when stock runs low.
• Establish good working relationships with internal stakeholders in all departments of the hotel and external stakeholders including guests, event contractors and suppliers.
• Maintain timely and responsive communication with guests and ensure follow ups.
• Participate in hotel organised sales activities including sales blitz and wedding shows or any Hilton organised sales initiatives.
• Knowledgeable with hotel product and work with all stakeholders to deliver the highest guest satisfaction.
• Maintain accurate and updated database of accounts and contacts in Delphi fdc.
• Comply to brand standards and maintain quality assurance with support for internal audits and handling mystery shopping calls.
• Participate in SCOUT, referral business leads program in Hilton Worldwide.
• Support enrolment and revenue contribution from Hilton Honors.
• Provide guidance to sales coordinators in administrative skills and use of systems.
• Carry out any other reasonable duties and responsibilities as assigned.

Requirements

What are we looking for?

An Administrative Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 3 years’ experience in a similar capacity.
• Relevant diploma or degree in hospitality or business discipline.
• Passionate about delivering exceptional guest experience.
• Energetic, vibrant and inspiring to the team.
• Accountable and always positive in exploring alternatives and opportunities for better team performance.
• Warm, sincere and inclusive in interpersonal interactions.
• Proactive, confident and reliable.
• Flexibility to respond effectively with changes in business.
• Strong presentation, communication and administrative skills.
• Excellent planning and organisation skills.
• An excellent team player who works well with different stakeholders to ensure success of hotel.
• Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
• Good interpersonal, organizational and communication skills.
• Prior knowledge and use of Delphi.Fdc.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!