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[] SPA Receptionist

Conrad Tokyo

1-9-1 Higashi-Shinbashi, Minato-ku
Tokyo, 105-7337
Japan

290 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Spa Receptionist administers vast knowledge of products and services. They must also be able to inform clients of newly introduced products and services in order to get their patronage. The receptionist also has the role of making sure clients do not leave the spa with a negative feeling by finding out from them how they were treated while at the spa. 

What will I be doing? 

As the Spa Receptionist, you will be responsible for performing the following tasks to the highest standards: 

  • Adhere to the customer-first purpose and promptly attend to customers’ needs. 
  • Communicate well with guests and colleagues. 
  • Be a positive influence, responsible and proactive in solving problems. 
  • Flexible and responsive to changes in work requirements. 
  • Be a good team player, helping team members achieve team goals. 
  • Advise on departmental operating procedures and improvement of environmental facilities, etc. 
  • Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. 
  • Greet all guests with a warm, friendly and sincere smile. 
  • Communicate with guests to understand their feedback and provide professional service to them. 
  • Able to understand guests’ requests and communicate with superiors promptly. 
  • Adhere to Hilton service standards and service quality reviews. 
  • Assist in department training for new employees. 
  • Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. 
  • Maintain a high level of cleanliness in the work area. 
  • Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory. 
  • Receive products when they arrive. 
  • Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services. 
  • Maximize the use of massage rooms, cleaning the rooms and used towels after each massage. 
  • Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation. 
  • Perform any other reasonable duties as assigned. 
  • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

    • Requirements

    What are we looking for? 

    A Spa Receptionist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

  • Good interpersonal skills to provide overall guest satisfaction.   
  • Able to work under pressure and deal with stressful situations during busy periods. 
  • Must be physically fit and able to work as full timer. 
  • Possess basic knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness department. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted March 23, 2024

    Conrad Tokyo

    Sky-High Tokyo Views Near City Center Links

    Encompassing floors 28–37 of the Shiodome skyscraper, our hotel overlooks Tokyo Bay and the ancient Hamarikyu Gardens. We're next to Shiodome Subway Station, providing easy access to central Tokyo, and the iconic Toyosu Fish Market is four kilometers away. Recharge at our full-service spa, and live like a local with suggestions from our concierge.

    Wake up to breathtaking panoramic views of Tokyo in one of our Japanese-inspired rooms or suites.

    Savor the flavors of modern French and Chinese dishes, and indulge in classic Japanese delicacies in one of our four exceptional dining venues. Enjoy views of the city while sipping on a wide range of drinks at the popular TwentyEight Bar & Lounge.

    Indulge in massages, facials, and body treatments in one of our private rooms. Find tranquility in our serene relaxation room and take a dip in our 25-meter pool.

    Hold your next event or meeting with us. Our versatile spaces include two spacious ballrooms with an adjoining foyer area, banquet rooms, and meeting rooms that offer breathtaking panoramic views of the Tokyo cityscape.

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