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Guest Service Agent

Fairfield Inn Laurel

13700 Baltimore Avenue
Laurel, MD 20707

109 Room Hotel
Managed By HHM Hotels
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Part-Time

Overview

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Your Growth Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Your Focus
  • Immediately greet guests and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish methods of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or the PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Your Background and Skill

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

To see other opportunities at this location, click here.

Posted February 28, 2024

Fairfield Inn Laurel

Our Hotel

Benefiting from a superior location near Baltimore, Maryland and Washington, DC, the Fairfield Inn Laurel offers guests unbeatable convenience yet doesn't sacrifice on style. Our hotel has recently undergone an exciting renovation, resulting in refreshed public spaces and thoughtfully designed guest rooms and suites. Our spacious accommodations come outfitted with modern amenities like 32-inch flat-screen TVs and free Wi-Fi Internet, catering to the modern traveler. Guests can begin their day here in Laurel at our free breakfast buffet before exploring the wealth of attractions in the local area; our hotel is near the Baltimore Inner Harbor, the University of Maryland, and FedEx Field. Moreover, we are one of the most centrally situated hotels for business in Laurel and are located near the offices of SIEMENS, IBM, and Verizon. Regardless of the visit's purpose, our gracious staff will ensure that our guests' needs are addressed.

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