Photo of Hard Rock Hotel & Casino Biloxi, Biloxi, MS

Guest Room Attendant

Hard Rock Hotel & Casino Biloxi

777 Beach Blvd.
Biloxi, MS 39530

Casino & Hotel
Managed By Bally’s Corporation



Cleans, re-stocks, and maintains hotel guestrooms and suites ensuring guest comfort, safety and satisfaction.

Principal Duties & Responsibilities

Enhances the guest experience by providing exceptional service.

Services assigned rooms according to departmental specifications, within allotted time.

Documents room status on assignment sheets.

Greets guests passing in corridors, establishing eye contact.

Ensures that equipment in guestrooms is operational – TV, remote control, phones, lights, etc.

Uses cleaning chemicals as instructed.

Uses safety equipment as required.

Follows safety protocols as required.

Delivers guest request items.

Communicates all maintenance issues to supervisor.

Executes Daily Cleaning Projects.

Secures master keys while working.

Collects/secures lost-and-found articles.

Restocks housekeeping cart daily.

Responsible for Biohazard cleanup in assigned areas.

Keeps all storage areas and linen rooms in a clean and satisfactory condition.

Controls inventory of supplies.

Maintains accurate task sheet records. Logs rooms cleaned, lost and found items original location, linen, terry, and amenities given to guestrooms.

Makes suggestions for improvements in overall operations with emphasis on increasing guest satisfaction, revenues as well as reducing costs.

Establishes and maintains close working relationships with all Hard Rockers to ensure maximum cooperation, productivity, morale and guest service.

Resolves guest issues.

Adheres to department and property policies and procedures.

Other Duties & Responsibilities:

Upholds the Mission Statement – We create authentic experiences that rock.

Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Lives by the Hard Rock Values!

Trains new employees as needed.

Maintains knowledge of the property, including memorabilia.

Knowledge, Skills, And Abilities Required

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.

B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.

C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High school diploma or GED.

High energy level.

Good judgment and common sense.

Ability to work a flexible schedule.

Must be able to lift 25 pounds

Must be able to push or pull a fully stocked housekeeping cart.


All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking C Extreme Heat R

Sitting R Temperature Changes O

Lifting C Wet O

Carrying C Humid O

Pushing C Noise C

Pulling C Vibration R

Climbing O Hazards O

Balancing F Atmospheric Conditions R

Stooping F Cigarette Smoke C

Kneeling C Allergens (feathers, dust, etc.) C

Crouching F

Crawling R

Reaching C

Handling C

Grasping C

Feeling C

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination C

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

_____ Medium work

_____ Heavy work

__X__ Very heavy work

Posted March 14, 2024

Hard Rock Hotel & Casino Biloxi

Hard Rock Hotel & Casino Biloxi features a Hard Rock Casino with over 1,200 slot machines and 52 table games. The Hard Rock Hotel features 479 rooms and 5 suites that overlook the Mississippi’s Gulf shore. The facility features the Soundbar Swim-Up Bar, Outdoor Pool, the Body Rock Gym and the Rock Spa, which offers services such as facials, massages, body wraps and a full-service salon.

Food & beverage venues include Tequila’s on the Gulf, the Half Shell Oyster House, Satisfaction Buffet, Sugar Factory American Brasserie, Ruth’s Chris Steakhouse, Pie Five Pizza Co., Dunkin Donuts, Hard Rock Café, and the Macau Kitchen.

Hard Rock also features eleven bars, two dance clubs, a Sportsbook, a retail shop, three live music venues and a VIP Lounge. Hard Rock Live can accommodate over 2,000 guests for headline entertainment in a 9,000-square foot theater.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.