Photo of Hard Rock Hotel & Casino Biloxi, Biloxi, MS

Retail Clerk

Hard Rock Hotel & Casino Biloxi

777 Beach Blvd.
Biloxi, MS 39530

Casino & Hotel
Managed By Bally’s Corporation



Responsible for receiving merchandise, totaling bills, accepting payments and making change for customers in retail store.

Principal Duties & Responsibilities

Greets customers as they enter the store using the Company’s guest service standards.

Demonstrates and explains the proper way to use the merchandise, answering any questions and addressing any concerns the customer might have.

Listens to customers to gain a thorough understanding of what they need and make tailored recommendations.

Examines the sales floor to ensure merchandise is well-stocked, well-maintained and properly rotated.

Provides exemplary customer service throughout the shift, helping customers as needed and demonstrating amplified service.

Processes business transactions, handles cash, processes debit/credit cards and performs returns or exchanges when permitted.

Listens to, evaluates, and handles guest complaints in a courteous, professional manner. Notifies supervisor of guest concerns immediately.

Takes inventory, stock, and restocks merchandise.

Works with other team members and leaders to ensure a high-quality customer experience.

Assists with preparations for displays.

Answers incoming phone calls, routing as necessary.

Monitors for cleanliness and safety; cleaning as necessary.

Notifies facilities or housekeeping for repairs and/or detailed cleaning.

Attends, participates in and supports training and department meetings.

Maintains knowledge of property information, including memorabilia.

Follows and abides to cash handing procedures. Also must be an independent cashier.

Returns any lost and found articles to supervisor immediately.

Follows assigned cash and paperwork drop procedures.

Adheres to department and property policies and procedures.

Promotes safety awareness to minimize work related injuries.

Follows Mississippi Lottery guidelines for lottery tickets and scratch off tickets. Also follows departmental guidelines for the Mississippi Lottery.

Performs other functions as necessary or as assigned by management.

Knowledge, Skills, And Abilities Required

High School diploma general education (GED).

Experience in retail or hospitality operations preferred.

Previous cash handling experience required.

Must be very detailed oriented.

Must have basic computer experience, including cash register experience.

Data entry skills preferred.

Must have basic mathematical skills. Must be able to add, subtract, multiply and divide.

Must project a professional and positive image.

Must have a high level of energy

Excellent interpersonal skills.

Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Must be able to work all shifts, including weekends and holidays.

Must be able to lift at least 25 pounds.


All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction and Overview

Title 31 SAR Incident Reporting Awareness Training*

Sexual Harassment Awareness for Frontline

TRMG Title 26 & Form 8300 for Non-Casino Departments *

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing C Extreme Cold R

Walking C Extreme Heat R

Sitting R Temperature Changes R

Lifting F Wet R

Carrying F Humid R

Pushing O Noise C

Pulling O Vibration R

Climbing R Hazards R

Balancing O Atmospheric Conditions R

Stooping O Cigarette Smoke C

Kneeling O

Crouching O

Crawling R

Reaching C

Handling C

Grasping C

Feeling C

Talking C

Hearing C

Repetitive Motions C

Eye/Hand/Foot Coordination R

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

__X__ Medium work

_____ Heavy work

_____ Very heavy work


Previous cash handling experience.

Posted May 25, 2024

Hard Rock Hotel & Casino Biloxi

Hard Rock Hotel & Casino Biloxi features a Hard Rock Casino with over 1,200 slot machines and 52 table games. The Hard Rock Hotel features 479 rooms and 5 suites that overlook the Mississippi’s Gulf shore. The facility features the Soundbar Swim-Up Bar, Outdoor Pool, the Body Rock Gym and the Rock Spa, which offers services such as facials, massages, body wraps and a full-service salon.

Food & beverage venues include Tequila’s on the Gulf, the Half Shell Oyster House, Satisfaction Buffet, Sugar Factory American Brasserie, Ruth’s Chris Steakhouse, Pie Five Pizza Co., Dunkin Donuts, Hard Rock Café, and the Macau Kitchen.

Hard Rock also features eleven bars, two dance clubs, a Sportsbook, a retail shop, three live music venues and a VIP Lounge. Hard Rock Live can accommodate over 2,000 guests for headline entertainment in a 9,000-square foot theater.

Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".